Collections Officer

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Collections Officer performs collection calls to negotiate for payments from clients to ensure total delinquency rate are sustained at a satisfactory level by meeting the Key Performance Indicators (KPIs) targets through effective execution of collections strategies.

Key Responsibilities

• Perform collection calls to negotiate for full or partial settlements from clients to make past due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within acceptable customer satisfaction level
• Monitor and ensure timely completion of assigned account queue under a Collections System
• Provide timely feedback on matters regarding collection trends and client behavior of assigned buckets/cycles
• Ensure that all client requests are facilitated and coursed to appropriate units/departments such as request on change in billing address, update customer information, request for statement of account, etc.

Qualifications

• Bachelors’ degree in Business or any other related courses
• Has at least 2 years' experience in collection calls (Banking experience is an advantage)
• Willing to work onsite in San Fernando, Pampanga