Talent.com
Talent Outsourcing Channel (TORCH) Solutions
Subject Matter ExpertTalent Outsourcing Channel (TORCH) Solutions • CEBU, Cebu, PH
Subject Matter Expert

Subject Matter Expert

Talent Outsourcing Channel (TORCH) Solutions • CEBU, Cebu, PH
30+ days ago
Job description
We are seeking experienced Subject Matter Experts (SME) to join our team at Talent Outsourcing Channel Solutions'. As an SME, you will play a crucial role in providing expert-level support and guidance to our customers, ensuring they receive the highest level of service and resolution to their inquiries. This is a full-time position based in Cebu City, Cebu. What you'll be doing Serve as the primary point of contact for complex customer inquiries, offering in-depth expertise and problem-solving skills Provide training and mentoring to junior customer service representatives to enhance their product knowledge and troubleshooting abilities Collaborate with cross-functional teams to identify and address systemic issues, contributing to the continuous improvement of our customer service processes Analyse customer feedback and data to identify trends and opportunities for improvement Document and maintain comprehensive knowledge resources to support the wider customer service team Actively participate in team meetings and contribute to the development of best practices What we're looking for Proven experience as a Subject Matter Expert or senior customer service professional in a call centre or similar environment, At least 1-2 year of experience as a Subject Matter Expert. Excellent communication and interpersonal skills, with the ability to explain complex topics in a clear and concise manner Strong problem-solving and critical thinking skills, with the ability to quickly analyse and resolve customer issues Proficient in using customer relationship management (CRM) systems and other relevant software Passion for providing exceptional customer service and a commitment to continuous learning and development What we offer At Talent Outsourcing Channel Solutions', we are dedicated to creating an environment where our employees thrive. We offer a range of benefits, including competitive salaries, opportunities for career progression, and a supportive and collaborative team culture. We also prioritise the wellbeing of our employees, with various health and wellness initiatives to help you achieve a healthy work-life balance. If you're a customer service professional with a passion for excellence and a desire to make a real impact, we'd love to hear from you. Apply now and join our dynamic team at Talent Outsourcing Channel Solutions'.
Create a job alert for this search

Subject Matter Expert • CEBU, Cebu, PH

Similar jobs

Appraiser (Cebu)

Security Bank Corporationcebu, central visayas, ph

Responsible for providing assistance to the team head in monitoring appraisal requests and training new appraisers from time to time.Conducts physical inspections of property and verifies related d... Show more

 • Promoted

Estimator/Draftsman (Div 5&8)

MultiplyMiicebu city, central visayas, ph

US Estimator / Draftsman (Division 5&8).AM - 5:00 PM EST Monday - Friday USA Schedule.We believe that our people are the heart of our success.We are passionate about creating an environment where e... Show more

 • Promoted

IT Expert

ECLAROcebu city, central visayas, ph

ECLARO is an award-winning global professional services firm headquartered in New York City, with operations across the U.Canada, UK, Ireland, Australia, and the Philippines.We connect organization... Show more

 • Promoted

Team Lead (Nursing/Allied Sciences background) | EXL Cebu

EXL Service Philippines, Inc.cebu, central visayas, ph

Drive overall performance and manage Inbound Calls for a US Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level ... Show more

 • Promoted

Tax Lawyer Senior Manager (Cebu-Based)

KPMG Philippinescebu, central visayas, ph

Builds an understanding of domestic tax concepts and undertakes relevant study to develop or increase that knowledge.Demonstrates knowledge of domestic tax legislation, case law and other relevant ... Show more

 • Promoted

Software QA & Validation Specialist in Danish Life Sciences Software Scale-Up

SimplerQMScebu city, central visayas, ph

Remote | Asia | Working primarily within EU time zones | International SaaS organization).At SimplerQMS, we help life-science companies simplify one of the most complex parts of their business: qua... Show more

 • Promoted

Functional Consultant - Asset & Liability Management Implementation

Zensar Technologiescebu city, central visayas, ph

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts.We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world.Z... Show more

 • Promoted

Community Specialist

GLAMNETICcebu city, central visayas, ph

Glamnetic is an innovative beauty brand known for disrupting the industry with its revolutionary magnetic lashes and salon-quality press-on nails.Now the #1 press-on nail brand in North America, Gl... Show more

 • Promoted

Senior Quality Operations & Compliance Specialist in Danish Life Sciences Software Scale-Up

SimplerQMScebu city, central visayas, ph

Remote | Asia | Working primarily within EU time zones | International SaaS organization).At SimplerQMS, we help life-science companies simplify one of the most complex parts of their business: qua... Show more

 • Promoted

Collection Specialist

MicroSourcingCebu City, Cebu, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, an... Show more

Senior Customer Implementation Lead in Danish Life Sciences Software Scale-Up

SimplerQMScebu city, central visayas, ph

Remote | Europe or Asia | Working primarily within EU time zones | International SaaS organization).At SimplerQMS, we help life-science companies simplify one of the most complex parts of their bus... Show more

 • Promoted

Assistant Estimator

Revayacebu city, central visayas, ph

Monday to Friday, 5:30 AM - 2:00 PM Pacific Time, with a 30-minute break.We are seeking a detail-oriented Assistant Estimator to support a U.This role is focused on measurements, plan review, and d... Show more

 • Promoted

Marketing Analyst (WFH; Tue-Sat) - advanced Excel, w/digital marketing experience

Digital Room (Philippines) Inc.cebu city, central visayas, ph

MARKETING ANALYST, ACQUISITION.Join a growing and evolving eCommerce company.We are looking for someone to fill the role of a marketing analyst who will be a key member of the Acquisition Marketing... Show more

 • Promoted

External Audit Specialist (HYBRID)

Our ClientsCebu City, Cebu, Philippines
Quick Apply

External Audit Specialist (Hybrid) | URGENT.CEBU | Hybrid | Monday to Friday | 3 RTO.We are looking for a detail-oriented and highly motivated External Audit Specialist to join a professional servi... Show more

Intake Specialist

Virtual Staffing Careerscebu city, central visayas, ph

Are you passionate about helping others and experienced in legal intake for U.We’re looking for a confident, client-focused.Estate Planning & Probate Law Firm.As the first point of contact for pros... Show more

 • Promoted

Photogrammetric Correction Specialist 2

MicroSourcingCebu City, Cebu, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Photogrammetric Correction Specialist.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cas... Show more

Integrity Consultant - Treasury Management Systems Implementation

Zensar Technologiescebu city, central visayas, ph

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts.We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world.Z... Show more

 • Promoted

Results Coach - Team Leader

The Virtual Hub Philippinescebu, central visayas, ph

Lead a High-Performing Team | Team Leader / Results Coach (Cebu | Day 1 HMO).Step into a leadership role where you don’t just manage — you develop people, drive performance, and create real impact.... Show more