VIP Desk Sr. Travel Associate
Requirements:
● 3+ years Travel domain (Corporate Travel) and VIP customer service experience with GDS Knowledge (Amadeus etc.,)
● Deliver personalized, empathetic, efficient service for high-value clients
● Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email
Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy
● Ability to work effectively with personal computers and various OBT (online booking tool) with the ability to learn new systems quickly
● Highly motivated and passionate about service and travel Familiarity with North American customer service expectation and
Responsibilities:
● Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
● Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
● Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
● Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements
● Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them
Corporate Travel Consultant • Quezon City, National Capital Region, Philippines
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