Talent & Operations Manager, Enrichment Products

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.

Crimson is the only college admissions consultancy that brings together:

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications

• Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation

• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards

• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.

Position Overview

As Talent Operations Manager for Enrichment Products, you will own end-to-end talent acquisition and talent operations for Crimson’s Enrichment team. This is a hands-on leadership role combining strategic workforce planning with day-to-day execution across multiple products and global markets.

You will build and maintain a high-quality, globally distributed pool of mentors/tutors/consultants, ensuring coverage for core subjects and urgent niche needs, including Premier/VVIP-level experts. You will also own critical enabling processes that directly impact delivery quality: contracts, onboarding completion, compliance workflows, pipeline hygiene, and cross-product coordination, and partner with Product GMs, Ops Heads, and the central People team to scale sustainably.

This is a full-time position, either fully remote or based in one of Crimson's offices worldwide.

Key Responsibilities
Cross-Product Recruitment Leadership

• Own the global recruitment roadmap across Enrichment products, balancing BAU pipeline management with hiring sprints for urgent gaps.

• Run quarterly/monthly forecasting with Product GMs/Ops leads; translate demand into hiring plans by subject, region, language, and seniority.

• Standardize job descriptions, role requirements, outreach assets, and interview scorecards across products.

• Manage full-cycle recruiting, including high-volume tutor pipelines and niche expert roles.

• Drive an escalation model: define what can be handled by recruiters vs what requires senior approval (rates, rejections, exceptions).

Premier Hiring

• Personally lead sourcing and closing for Premier/VVIP mentor requests (e.g., rare disciplines, senior academics, licensed professionals).

• Build proactive benches for historically hard-to-fill domains.

• Protect conversion by ensuring fast response times and tight coordination with sales/ops on premium candidates.

Operational Ownership

• Oversee contracts (generation, edits, exception handling) and ensure clear handoffs to signature and activation.

• Oversee account setup, systems access (where applicable) and ensure mentors complete all onboarding steps.

• Own onboarding completion tracking and follow-up loops

• Maintain pipeline hygiene and reporting: trackers/ATS are accurate, stages current, next steps assigned, and stakeholders updated.

Stakeholder Management & Cross-Functional Coordination

• Partner closely with Product GMs, Operations Heads, and other teams to clarify role specifications and prioritize urgent requests.

• Run recurring alignment cadences (weekly hiring calls where needed) and manage expectations when requirements are constrained.

• Collaborate with the People/Legal teams to improve workflows and maintain compliance (e.g., background/criminal check SOP alignment, contractor requirements).

Systems, Process, and Quality Improvement

• Own and continuously improve the recruiting tech stack and process (ATS/trackers, sourcing tooling, templates, reporting).

• Implement scalable onboarding and cross-product consistency (unified onboarding standards, checklists, training expectations).

• Build lightweight QA loops: mentor utilization visibility, repeat-gap prevention, and feedback into sourcing/requirements.

Skills & Experience You’ll Need

• 3+ years in recruitment/talent acquisition OR demonstrated success in high-volume outreach, relationship management, and talent matching

• Demonstrated success hiring across time zones; comfort sourcing senior experts (academia, industry, licensed professionals)

• Strong stakeholder management: ability to clarify requirements, push back professionally, and drive decisions quickly.

• Excellent operational rigor: process ownership, tracker hygiene, and reporting discipline.

• Strong sourcing capability and ability to run structured outreach sprints.

• Highly organized, calm under pressure, and able to prioritize across many concurrent pipelines.

What Success Looks Like

• No critical mentor shortages across products, including premium/Premier requests.

• Time-to-fill and time-to-shortlist targets consistently met for BAU and urgent roles.

• Onboarding completion rate improves; fewer “hired but not activated” mentors.

• Quality bar maintained: high stakeholder satisfaction, strong student outcomes, low mismatch rates.

• Recruiting team runs with strong hygiene: clear dashboards, accurate trackers, predictable throughput.

• Product leaders view Recruitment as a strategic partner that prevents problems, not a reactive service desk.

Nice to Have

• Experience in education, tutoring, mentoring marketplaces, or expert networks.

• Experience building scalable recruiting operations.

• Comfort with basic analytics..