Sales Support Officer (Mortgage Sales)

About the Job

Location: Makati
Corporate Title: Junior Officer to Manager
Work Arrangement: On-site

Our Consumer Lending team is looking for experienced professionals to join us in Makati with the role of Sales Support Officer.

In this role you will provide operational and compliance support to the Mortgage Sales and Product Team to ensure adherence to bank policies, credit standards, and regulatory requirements. You will also review and validate loan documentation and data accuracy, coordinates with internal units, and ensures timely report submission.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Deliver high‑quality loan file reviews and reports, ensuring data accuracy, timely submissions, and the completion of quality assurance, regulatory, and internal reports with no major findings.
• Ensure strong compliance and audit outcomes through adherence to regulatory and internal policies, timely risk and control assessments, and effective resolution of audit issues.
• Drive continuous process improvement, implementing corrective and preventive action plans, reducing recurring control issues, and improving turnaround time and process efficiency.
• Support project and system enhancements, ensuring timely delivery, successful implementation, and high‑quality documentation and reporting.
• Assist in marketing and program initiatives, including performance monitoring, budget tracking, and market and competitor analysis to support strategic decision‑making.

What we're looking for

• Bachelor's degree holder from a 4‑ or 5‑year course
• At least 3 years of experience in MIS, Sales Support, or a related field, with 5–7 years of experience delivering end‑to‑end solutions.
• Detail‑oriented and analytical, with the ability to produce accurate and timely reports, maintain strong data integrity, and derive meaningful insights from trends and anomalies.
• Adaptable, proactive, and solution‑driven, capable of managing multiple deadlines, adjusting to changing requirements, and resolving data gaps efficiently.
• Collaborative, communicative, and principled, able to work effectively across teams, clearly present insights to stakeholders, and uphold strict data confidentiality and compliance standards

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth