About Us:
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines. Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
JOB SUMMARY: The Tech Experience Associate provides proactive and comprehensive IT support to employees and clients, serving as the central point of contact for all IT-related incidents and service requests. This role aims to deliver first-line support and exceptional customer service while ensuring continuous service delivery.
We are seeking a proactive and dedicated individual to join our team as a Tech Experience Associate. If you are passionate about delivering outstanding IT support and contributing to a positive tech experience for our employees and clients, we encourage you to apply.
RESPONSIBILITIES
Main Tasks:
Focuses on resolving from basic to complex user issues following established procedures and knowledge base resources with or without the guidance of senior associates.
Troubleshoots common problems with hardware, software, network access, passwords, and basic applications.
Logs and documents issues efficiently.
Proactively resolve support requests while ensuring high customer satisfaction and meeting service level agreements.
Work in a dynamic, fast-paced environment, delivering support through various channels such as phone, email, in-person, and self-service.
Configure devices for onboarding employees, ensuring smooth integration into the IT environment.
Take ownership of issues and conduct problem analysis to implement temporary or permanent fixes, aiming to restore service promptly.
Escalate incidents to other support teams when necessary, collaborating with internal resources to ensure timely resolutions.
Accurately record, update, and document all requests in the IT service desk system, maintaining thorough and organized records.
Install and configure new IT equipment, ensuring compatibility and functionality.
Upgrade and resolve incidents related to different types of software and hardware, including printers, copiers, scanners, Wi-Fi, laptops, and desktops.
Maintain a first-class level of customer service, ensuring all customers are treated efficiently and with respect.
Secondary Tasks:
Escalate incidents to third-party vendors when appropriate, collaborating with external partners to resolve complex issues.
Contribute to other IT-related projects as assigned, leveraging technical expertise to support the team's success.
Possesses the following traits
Ability to diagnose and resolve complex technical issues.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.
Strong dedication to delivering exceptional customer service.
Must Haves
Minimum 0-1 year of experience in IT support or a related field.
Experience with IT service desk tools and ticketing systems.
In-depth knowledge of IT infrastructure and various technologies (networking, operating systems, applications).
Familiarity with incident management best practices.
Leadership qualities and the ability to mentor others.
Diploma or Bachelor’s Degree in IT related discipline.
Solid understanding of hardware components and troubleshooting.
Must be willing to work hybrid and full onsite to different offices of Booth and Partners, 24/7 shifting schedule, with coverage during holidays and weekends.
Must be willing to be assigned on different sites
Good to Have
With basic knowledge in RFID, Biometrics, and CCTV Systems.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)) are a plus.
Tech Experience Associate I • Makati, 00, ph
At least 1 year of IT audit, internal audit, or external audit experience.Familiar with SAP or other ERP systems.Willing to work in Mandaluyong City with field work.Assist in planning and conductin... Show more
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philipp... Show more
FinCom Technologies is a fast-growing startup building modern commerce platforms where shopping meets financial intelligence.We help brands, digital wallets, and partners deliver smarter, frictionl... Show more
The Operations and Maintenance Utilities is responsible for overseeing all electricity billings of sites, as well as playing a key customer service role, including dealing with Power Company, and d... Show more
At Aline Accounting Partners, we’re building something special—a Tax & Accounting firm where.As we continue to grow, we’re focused on building strong accounting foundations, scalable processes, and... Show more
Focus Global’s portfolio of home solutions, facilitating a positive customer journey through product knowledge, client management, and sales initiatives in our mall based stores.You are a results-f... Show more
Maya, you will leverage data-driven insights to shape product strategies that enhance user experience and drive business growth.You’re highly analytical and detail-oriented who will play a crucial ... Show more
A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients ... Show more
The Financial Crime Unit (FCU) delivers managed services and advisory support to global financial institutions across KYC, Transaction Monitoring (TM), AML investigations, and regulatory compliance... Show more
This role supports the Managing Director by owning operational governance, reporting cadence, and program execution across all service lines.It ensures data accuracy, operational rhythm, and execut... Show more
The Customer & Store Experience Store Associate will support and optimize our brands’ online presence.Our Customer & Store Experience Associate will collate and update online assets, ensure impleme... Show more
Manila, Philippines · Contract (view to permanent) · Immediate start.Manila engineer who's quietly fixing everyone else's mess and thinking \"I could run this better\".My team is building hard thin... Show more
Design, develop, and maintain full-stack web applications supporting HCT's digital learning.Build responsive front-end interfaces using modern frameworks (React, Vue, or Angular).Develop and mainta... Show more
SGV is the largest professional services firm in the Philippines.In everything we do, we nurture leaders and enable businesses for a better Philippines.This Purpose is our aspirational reason for b... Show more
As a Tax Associate at Equity Labs, you will be the primary point of contact for our clients regarding their tax matters.You'll be responsible for ensuring accurate tax reviews and navigating tax as... Show more
Must be a seasoned program delivery leader.Must have experience as a site leader.The Associate Director, Operations/Service Delivery provides a focal point within the project delivery structure for... Show more
Are you ready to make an impact at DTCC?.Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC... Show more
The Virtual IT Professional Inc.Azure-based integration solutions for enterprise clients across Australia and beyond.This role is ideal for someone who enjoys .Design and build solutions using Azur... Show more
Philippines, BGC | 🌐 Full time-Onsite.We’re looking for an experienced.In this role, you’ll lead keyword strategy, metadata optimization, and review management, while working closely with marketin... Show more
An experienced Platform Product Manager with a proven track record of delivering customer‑facing AI and automation capabilities at scale.This role is accountable for scaling the company’s customer ... Show more
){kind=logo}
){kind=logo}