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Field Tech AnalystNTT • Taguig City, BGC, PH-, Philippines
Field Tech Analyst

Field Tech Analyst

NTT • Taguig City, BGC, PH-, Philippines
13 days ago
Job description
JOB DESCRIPTION
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client’s location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.
  • Provide network technical support for complex network related incidents, changes and projects
  • Troubleshooting of Cisco and wireless technology, network routing and switching
  • Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission.
  • Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switches
  • Deploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway
  • Manage, operate and maintain LAN/Voice/Video services for the Command.
  • Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.
  • Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessments
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Field Tech Analyst • Taguig City, BGC, PH-, Philippines

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