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Korean bilingual CSRUST • Taguig, National Capital Region, Philippines
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Korean bilingual CSR

Korean bilingual CSR

UST • Taguig, National Capital Region, Philippines
30+ days ago
Job description

At UST HealthProof, you will join a fast-paced, growing company in our mission to reshape the future of health insurance through significantly reducing administrative costs and building better healthcare experiences for our health plans customers and their members. By creating a modern, cloud based, best-in-class core administration ecosystem, we have made healthcare more affordable and helped our health plans operate more efficiently. Through member and provider touchpoints with less friction, we have created real impact for members.


UST HealthProof is led by individuals with extensive experience in health plans and technology. These leaders possess a startup mindset and foster an environment that nurtures individual growth. You will be supporting our proven core admin solutions and business process-as-a-service (BPaaS) operations to provide transparency, improve operational efficiency, and break down operational barriers to scale and drive strategic growth.


UST HealthProof is looking for a Korean Bilingual Customer Service Associate III. The Customer Service Associate III is responsible for providing exceptional customer service to the UST customers via inbound Call Center Operations. The associate may also be responsible for mentoring new agents and supporting the development and performance improvement of peers.


Duties:

  • Receive and respond to inbound phone calls for customer assistance
  • Respond to outbound phone call requests
  • Document all calls in ticketing and tracking systems
  • Respond to customer inquiries and provide data to customers within required time frames
  • Function as liaison between claims department and providers
  • Research customer claims in the primary payor systems
  • Ensure highest level of customer service on every call
  • Perform other duties as assigned or necessary

You bring:

  • Excellent verbal and written communication skills (Korean and English)
  • High school degree required
  • Experience in a call center an advantage
  • Knowledge of Medicare / Medicare Advantage plans an advantage but not required
  • Maintain a full comprehensive understanding of the covered plan benefits
  • Excellent verbal and written communication skills
  • Attention to detail and problem-solving skills
  • Basic understanding of MS Office applications, especially Word and Excel
  • Amenable to work in a shifting schedule depending on business need and work in hybrid setup (McKinley office)

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Korean bilingual CSR • Taguig, National Capital Region, Philippines

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