Job Summary:Customer Support Representative is to assist customers with service-related inquiries and issues. This role involves troubleshooting, providing product/service information, and ensuring customers receive prompt, efficient, and friendly support.
Duties and Responsibilities:- Provide customer service to members of AAP and other individuals seeking assistance by answering questions about emergency roadside services, towing requests, and handling complaints
- Accurately and efficiently encode all data
- Confirmed that entered data accurately aligns with original documentation/requirement/s. Maintaining relationships with current customers and corporate partners by providing them with timely updates regarding the status of their emergency
- Performing administrative tasks such as answering phones, greeting clients and scheduling appointments
- Adhere to and meet set schedules, deadlines and quotas.
- Coordinating with other departments to ensure smooth operations
Qualifications:- Must be a college graduate (4-year course)
- Computer literate.
- Excellent communication skills.
- Six to twelve months of experience in Radio / Telephone Operations. Scheduling is an advantage, but not a requirement
- Familiarity with maps and local roads
- Good analytical or problem-solving ability.
- Good interpersonal skills
- Can work under minimum supervision
- Has a strong personality.
- Ability to make simple correspondence
- Fresh graduates/Entry-level applicants are encouraged to apply
About TOPSERVE SERVICE SOLUTIONS INC: With a credible track record of 25 years in the business, providing service and support to different industries such as in the AVIATION, LOGISTICS, TELECOMMUNICATION, RETAIL, MARKETING, ADMINISTRATIVE, BANKING AND FINANCE, PHARMACEUTICAL, FOOD & HOSPITALITY, HEALTHCARE, GENERAL & MAINTENANCE as well as in MANUFACTURING, PRODUCTION, IT and TEACHING Industry. It is also worth mentioning that we have offices nationwide: GMA & Rosario Cavite, Sta. Rosa Laguna, Batangas and Naga (South Luzon), Pampanga, Clark, Subic, and Pangasinan (North Luzon), Cebu, Bacolod and Iloilo (Visayas) and Davao, Cagayan de Oro and General Santos City (Mindanao).