Tax Analyst - Global Client Success

📍 Manila, Philippines | 🌍 Hybrid (2 days in office) | 🕓 Full-time

Ready to turn your tax expertise into global impact? Join a market leader shaping the future of mobility solutions.

ABOUT THE ROLE

Reporting to the Global Client Success Tax Manager, the Global Client Success Tax Analyst plays a key role in supporting clients with their tax engine needs. You'll respond to client queries, explain system functionality, and provide recommendations to clients of features which address their needs.

As a trusted advisor, you'll guide clients in maximizing the value of our Tax Engine, helping them run more efficient and effective mobility programs.

This is a client-facing role that spans the entire client lifecycle, from Sales and Onboarding through to ongoing support and optimization.

This position follows a hybrid work setup, with at least 2 days per week in our Manila office.

Please note: sponsorships are not available for this role.

WHAT YOU'LL DO

Client Success

• Act as a subject matter expert, blending mobility tax knowledge with platform expertise.
• Respond to client queries and provide clear, actionable guidance.
• Help clients optimize their use of the Tax Engine.

Quality Assurance

• Review platform configurations to ensure accuracy and compliance.
• Proactively identify, troubleshoot, and resolve issues.

Documentation & Support

• Develop clear documentation and training materials.
• Support both internal teams and external users in adopting and utilizing the Tax Engine.

Engine Excellence

• Answer client queries in collaboration with Tax Research and Product teams.
• Contribute to continuous improvements in tax calculations and compliance capabilities.

Collaborative Solution Delivery

• Partner with Global Client Success colleagues and cross-functional teams.
• Deliver scalable, long-term solutions for clients.

Continuous Improvement

• Monitor processes and performance.
• Share insights to improve efficiency, effectiveness, and client outcomes.

WHAT YOU'LL BRING

• 2–3 years of experience in expatriate or employment tax.
• Experience in-house (multinational) and/or within a Big 4 firm is preferred.
• CTA, ATT, or equivalent qualification.
• Strong knowledge of:
• Employment and/or expatriate taxation.
• Tax planning and compliance.
• Tax regulations, double tax treaties and social security agreements.
• Advanced Excel skills (formulas, data analysis) plus proficiency in Word, PowerPoint, and Access.
• Strong analytical thinking and problem-solving abilities.
• High attention to detail and commitment to accuracy.
• Excellent communication skills, with the ability to simplify complex concepts.
• A collaborative mindset and ability to work across teams.
• Passion for continuous learning and staying current with tax and technology trends.

NICE TO HAVE

• Additional certifications in expatriate, international, or global mobility tax.
• Experience with Atlassian tools (Confluence, Jira) or similar platforms.
• Familiarity with the Equus Mobile Workforce Platform or comparable systems.

WHY YOU'LL LOVE WORKING HERE

• Great location and Great people! We only hire the best which means you're working with the best!
• Enjoy a relaxed, collaborative office culture with a casual dress code.
• Take on meaningful challenges in a fast-paced setting where no two days are the same.
• You will be able to take full advantage of being part of a fast-paced, close-knit community and make full use of the knowledge of the Global Equus Team with direct access to everyone from Business Analysts to CEO.
• Grow your career with a company that’s been thriving for over 20 years and continues to expand.
• Competitive salary, performance bonuses, and an excellent benefits package.

ABOUT US

Equus Software is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences, and strategic partnerships.

Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.