Mandarin Customer Support (Consultancy Company)

COMPANY PROFILE : One of the fastest-growing Consultancy companies that provides the most innovative tech experience from all over the world, providing world-class services and facilities.

Position : Mandarin Customer Support

Company Industry : Consultancy Company

Work Location : Makati City

Work Schedule : Shifting Schedule

Salary : Php 60,000-Php 80,000

Work Set Up : Work On-site

BENEFITS :

✨Health Care Plan (HMO) with Dental and Vision upon regularization

✨Group Life and Accident Insurance upon regularization

✨Sick and Vacation Leave upon regularization. Unused sick leave is convertible

✨Bereavement Leave of 3 days upon regularization

✨13th Month Pay

✨Government Mandated Benefits

✨Healthy and Encouraging Work Environment

REQUIREMENTS OF THE JOB :

✨Open to Filipinos and Filipino-Chinese who are proficient in Mandarin.

✨Can speak conversational to proficient in English.

✨Open to High school, undergraduates, and Bachelor’s graduates.

✨Having at least 1 year of Operational Support experience is a big advantage.

✨Open to work in a shifting schedule

RESPONSIBILITIES OF JOB APPLICATION :

✨Handle customer inquiries and oversee escalated issues, ensuring prompt and effective resolution to deliver excellent customer service.

✨Support ongoing Lean initiatives and process improvement projects.

✨Develop quality metrics to monitor product improvements.

✨Ensure products align with customer expectations and market demand.

✨Develop and execute database queries, perform analyses, and create visualizations and reports for assigned projects.

RECRUITMENT PROCESS : (ONLINE INTERVIEW)

✨Paper Screening

✨Mandarin Initial Interview via Google Meet

✨Face-to-face interview

✨Job Offer