After Sales Engineer
Company: Aboitiz Power - Solviva
Location: Makati CBD, Hybrid
About Solviva
Solviva is a fast-growing solar startup on a mission to make clean energy accessible and affordable for homeowners across the Philippines. We’re building the future of residential solar—offering flexible financing, the latest solar technology, and a seamless, hassle-free transition to solar ownership. As we scale, we need passionate, driven leaders to help shape our growth and the future of residential energy.
Solviva is the first venture launched from AboitizPower’s 1882 Ventures, a venture studio focused on decentralizing the energy system and creating more sustainable homes, businesses, mobility, and networks.
Role Overview
We are seeking an Aftersales Engineer to lead the technical support and post-installation service experience for Solviva customers. This role ensures that installed solar systems continue to perform reliably and efficiently long after commissioning. You’ll be the first line of technical support, from troubleshooting issues to conducting maintenance visits. The ideal candidate has a strong technical background, a problem-solving mindset, and a passion for delivering excellent customer service.
Maintenance & Performance Optimization
- Diagnose and resolve technical problems with inverters, solar panels, or monitoring systems to restore optimal functionality.
- Perform routine maintenance checks and corrective repairs on installed systems.
- Monitor system performance through remote platforms to identify inefficiencies or faults.
- Implement adjustments or minor upgrades to enhance system reliability and output.
Customer Support:
- Act as the primary technical contact for customers post-installation, resolving system issues via phone, email, or on-site visits.
- Ensure prompt, clear communication and a positive customer experience during service interactions.
- Educate customers on system operation, basic troubleshooting, and maintenance best practices.
Documentation & Reporting
- Maintain comprehensive records of all service activities, site visits, and customer concerns.
- Prepare reports on system performance trends, recurring issues, and service resolution timelines to support internal learning and quality improvements.
Communication & Collaboration
- Collaborate with Sales, Engineering, and Customer Experience teams to ensure smooth project handovers and coordinated issue resolution.
- Provide field insights to help improve product, documentation, and customer experience workflows.
- Ensure prompt, clear communication and a positive customer experience during service interactions.
Qualifications and Skills
Education & Background
- Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
- Minimum of 3 years of experience in a similar role within the solar industry.
Technical Expertise
- Strong technical knowledge of solar PV systems, including panels, inverters, and monitoring equipment is preferred.
- Proficient in using monitoring tools and platforms to track system performance and identify issues.
Problem Solving & Execution
- Proven ability to troubleshoot and resolve technical issues independently.
- Detail-oriented, organized, and able to manage multiple service requests and field visits efficiently.
- Comfortable working in field conditions and conducting rooftop inspections when needed.
Communication & Collaboration
- Strong interpersonal and communication skills with the ability to explain technical concepts clearly to non-technical customers.
- A customer-first mindset with a calm and solutions-driven approach under pressure.
- Experience coordinating with cross-functional teams to resolve issues and improve service delivery.
Growth & Owner Mindset
- Proactive, solutions-oriented, and committed to continuous improvement.
- Strong sense of ownership, accountability, and pride in delivering high-quality work.
- Able to train and mentor junior engineers or site staff as needed.