Roles & responsibilities
The role will require the candidate to lead large complex engagements or multiple mid-sized engagements in financial services operations environment. It will involve running and managing engagements and delivering the objectives agreed with the client and onshore stakeholders on banking operation both asset side and liability side of business. Having sound knowledge and experience on KYC CDD review/refresh and new client onboarding for individual and institutional clients is preferred.
The job responsibilities include:
•Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews.
•Build strong relationships with senior stakeholders onshore, KGS Leaders across different service lines and KGS Senior Management within MS.
•Maintenance of Service Levels of the team and by overall engagement encompassing productivity, quality-based outcomes, thus, ensuring high level of customer service at all time.
•Actively protecting the client’s interest at all times in every aspect of client delivery including complying with statutory regulations & legislation, maintaining highest standards of quality and ensuring that the potential risk to company arising out of operational lapses are minimized.
•Transition and project set-up in KGS, working in collaboration with internal, onshore and client stakeholders, involving key aspects viz. resourcing, technology set-up, knowledge transfer etc., and leading project to BAU mode in smooth and seamless manner.
•Reporting of issues of concern and risk to KGS Leadership, and where appropriate, to the client on a timely basis and pro-actively ensuring problems/issues are identified and solved.
•Aim to operate at industry best practice level, where applicable and initiate & support process improvements to achieve higher levels of efficiency & effectiveness to maximize productivity gains and achieve consistency in delivery across various delivery sites, as applicable.
•Owning and driving People Agenda encompassing, Colleague Engagement, Performance Management, Learning & Development, Resourcing, Retention & Attrition and similar key themes as apt.
Required Skills & Qualification
•Min 15 yrs in an operational environment, with at least 5 years spent in leading Operations
•Minimum of 2 years of managing a large team (100+)
•Strong communication and relationship building skills. Ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS.
•Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business.
•Budgeting, forecasting and planning experience in an operational environment
•Commercially astute – ability to understand engagement commercials and manage costs per FTE to an optimum level.
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