Equipment Maintenance Engineer

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Key Responsibilities

• Perform preventive and corrective maintenance for DWS machines.

• Troubleshoot hardware and software issues related to DWS systems.

• Minimize equipment downtime through fast response and effective problem solving.

• Develop and maintain preventive maintenance schedules for all DWS equipment.

• Plan internal maintenance team inspections, servicing, and routine upkeep activities.

• Standardize and manage maintenance systems, procedures, and programs across sites.

• Provide training and advisory support to warehouse operations teams on proper machine usage and daily upkeep.

• Guide operations teams on basic checks, first-level troubleshooting, and escalation process.

• Stationed at the main warehouse and provide remote troubleshooting support to other local regional hubs.

• Travel to other hubs when on-site support, repair, or project execution is required.

• Send daily maintenance and machine status reports.

• Ensure maintenance work is carried out safely and according to company standards.

• Maintain proper service records, maintenance logs, and documentation.

• Support 5S and engineering housekeeping standards

Qualifications

• Bachelor’s Degree / Diploma in Electrical, Mechanical, Mechatronics, IT, or related field.

• 3 to 5 years experience in equipment maintenance, warehouse automation, or machinery support.

• Experience with DWS machines, scanners, weighing systems, or logistics equipment preferred.

• Experience handling regional support or multi-site operations is an advantage.

• Strong troubleshooting skills in machine hardware and software systems.

• Strong ownership and hands-on attitude.

• Good communication, training, and presentation skills.

• Able to work independently with minimal supervision.

• Willing to travel when required.

• Strong coordination and problem-solving mindset.