Trust First Management - Why Join Us? (This isn’t your average job ad.)
We’re not looking for someone to just fill a role.
We’re looking for A-Players who want to be part of something big, something that’s moving fast, breaking records, and rewriting what “great” looks like in the short-term rental industry.
We manage 30+ high-performing vacation rentals with an average guest rating of 4.93+ (translation: we don’t do average). Our mission is to deliver exceptional guest and owner experiences every single time while scaling smart to hit $5 million in total booking revenue in the next 6 months.
We’re looking for a fast, detail-oriented Guest Communication Specialist to manage all guest messaging across our portfolio of short-term rental properties.
In this role, you will be responsible for delivering a seamless, high-quality guest experience from booking to checkout while protecting the company’s time, revenue, and reputation. This is not a passive customer service role. You are expected to think critically, solve problems quickly, and act with urgency in a fast-paced environment.
Respond to all guest messages across Airbnb, Booking.com, Hopper, VRBO, and direct bookings
Maintain fast response times (target: under 5 minutes during scheduled shifts)
Communicate in a warm, professional, and efficient tone
Handle pre-booking questions, check-in instructions, and post-stay follow-ups
Troubleshoot guest issues in real time (WiFi, access, cleanliness, etc.)
Coordinate with cleaners, maintenance, and operations teams as needed
Follow company SOPs for refunds, discounts, and escalations
De-escalate guest concerns and protect review ratings
Manage early check-in and late checkout requests
Ensure all reservation details are accurate and complete
Send scheduled messages and monitor automations for accuracy
Document all actions clearly in Guesty
Create and track operational tasks through completion
Monitor guest satisfaction throughout each stay
Identify and resolve issues before they impact reviews
Help maintain a consistent 5-star guest experience
Strong written English skills (clear, natural, and professional communication)
Experience managing guest communication on Airbnb or similar platforms
Ability to multitask and manage multiple conversations at once
High attention to detail with strong accuracy
Fast decision-making and problem-solving ability
Reliable internet and ability to work scheduled shifts
Compensation: $5/hour
Bonus: Performance-based opportunities may be available
Benefits: Opportunity to grow with a fast-scaling company
Schedule: Shift-based schedule with high responsiveness expectations
Job Type: Contractor
Location: Remote, Philippines (must have reliable internet connection)
Guest Communication Specialist • Remote, Philippines, Philippines
Marketing Manager / Head of Marketing.Marketing Communications Specialist plays a key role in delivering engaging content, managing communications channels, and supporting marketing initiatives in ... Show more
Corporate Communications Specialist.This role will bridge the gap between high-level strategy and daily execution, ensuring the corporate voice remains consistent, professional, and engaging across... Show more
We are looking for a Communication and Engagement Specialist to join our team.This role will focus on strengthening internal communications, enhancing employee engagement, and supporting initiative... Show more
A food service establishment in Quezon City is seeking dedicated staff to efficiently serve customers, assist in training new partners, and maintain store cleanliness while meeting sales quotas.Ide... Show more
Coordination of information and distribution of approved press releases with subsidiaries and/or affiliates.Assistance in updating the company’s website.Assistance in the updating of a group-wide d... Show more
We are looking for a proactive and detail-oriented.Brand Marketing Executive/Events Specialist.The ideal candidate will play a key role in.Assist in the end-to-end planning, coordination, and execu... Show more
The Product Marketing Specialist (Music/New Revenue) supports the development, launch, and performance management of music-related products and new revenue-generating initiatives under the Mobile B... Show more
The Public Relations Officer will provide support to the Public Relations Department of a dynamic online entertainment company.The role is ideal for someone who thrives and can keep up with a fast-... Show more
We are looking for a Marketing Operations Specialist (Offshore - US Account) who will play a key role in supporting our overall marketing strategy.This role ensures campaigns run efficiently, data ... Show more
Full time onsite, based in BGC.This role is responsible for transforming marketing campaigns and product offerings into engaging, user-facing communication that drives customer engagement, visitati... Show more
The Corporate Communications Specialist is responsible for developing, implementing, and overseeing strategies that foster brand awareness, drive lead generation, and enhance the brand's reputation... Show more
A leading security services provider in Taguig is seeking a qualified candidate to manage communications in a command center environment.Responsibilities include monitoring communication platforms,... Show more
This role requires a high level of initiative and independence.The successful candidate will proactively drive PR opportunities, establish best practices for country teams, and elevate Timezone’s b... Show more
Develops creative campaign concepts as per the requirement of Marketing, Trade, Brand, Product & Sales, Digital Marketing and other internal stakeholders.Can conceptualize campaigns from idea to ex... Show more
The Communication Coach is responsible for evaluating agents to ensure adherence to communication and language acceptability standards.This individual is also responsible for providing coaching/fee... Show more
Atomic Ube Media and Consulting Group is a growth marketing agency specializing in creating impactful strategies, purposeful creative solutions, and measurable outcomes.We work with brands to trans... Show more
Seda BGC, Bonifacio Global City.General Manager / Director of Business Development.The Communications Manager is responsible for managing the hotel’s public relations, brand communications, and mar... Show more
Infinit-O isn’t just about business process optimization, we’re about people.For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, a... Show more
The Development Communication Specialist will lead the design and execution of strategic communication initiatives to enhance stakeholder engagement, strengthen project visibility, and support the ... Show more
Overall purpose, duties and responsibilities of the role:.The Multimedia Specialist is responsible for defining and executing the visual direction of a brand, campaign, or project across static and... Show more
){kind=logo}
