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Home Care Staffing Scheduling CoordinatorSuperStaff • Makati City, Metro Manila, PH
Home Care Staffing Scheduling Coordinator

Home Care Staffing Scheduling Coordinator

SuperStaff • Makati City, Metro Manila, PH
6 days ago
Job type
  • Quick Apply
Job description

Job Overview

The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment.

Responsibilities & Duties

  • Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
  • Manage same-day call-offs and urgent schedule changes.
  • Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
  • Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
  • Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
  • Maintain accurate schedule records, updates, and handoffs between shifts.
  • Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
  • Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
  • Support smooth shift transitions and communicate relevant updates to the next shift.
  • Contribute to schedule stability, coverage planning, and service quality.

Requirements

Required Qualifications

  • Experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role.
  • Strong verbal and written English communication skills.
  • Ability to manage multiple moving parts in a fast-paced, service-driven environment.
  • Strong judgment and decision-making under pressure.
  • Ability to communicate professionally with clients, family members, and internal team members.
  • Comfortable handling urgent staffing issues, call-offs, and last-minute changes.
  • Strong organizational skills and attention to detail.
  • Able to work weekends as part of a full-time schedule.

Preferred Qualifications

  • Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch.
  • Experience in logistics dispatch or similar real-time coordination roles.
  • Experience using WellSky or comparable scheduling / workforce systems.
  • Background in a proactive service environment rather than a purely scripted call center role.

Educational Requirements & Certifications

  • Bachelor’s degree preferred but not required.
  • Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • Night Differential

Work Schedule

  • NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST)
  • SHIFTING SCHEDULE with weekend shift coverage
  • WORK FROM HOME
  • Php 40,000 - 44,500 all in
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Home Care Staffing Scheduling Coordinator • Makati City, Metro Manila, PH

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