Programs Support Officer

This is a remote position.

Philippine-based Filipino applicants.

IMPORTANT: MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.

Flexible to work AU and UK shift - 4 PM to 1 AM Philippine time Monday to Friday (occasionally): To ensure seamless support for our teams across Australia and the UK this role occasionally requires flexible time-shifted working hours to accommodate working during UK business hours throughout the year.
Experience in STEM programs is a great plus.

Scope of role:

• Support the preparation planning delivery and reporting of programs according to the delivery schedule / calendar
  
• Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery including student recruitment program logistics and technical support and reporting
  
• Provide support on technical configuration and testing requirements
  
• Support and execute on the administrative requirements of program delivery (for example but not limited to community management participant support through multiple channels managing workflows and documents facilitating workshops)
  
• Program monitoring evaluation and reporting
  

The key responsibilities of the Programs Support Officer are:

Program Delivery and Coordination 80%

• Support of program delivery including planning preparation delivery and reporting.
  
• Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team.
  
• Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule.
  
• Liaising with Universities and coordinating all requirements post-sale from student recruitment support and program reporting with allocated stakeholders (ie Careers team)
  
• Lead Mentor recruitment and engagement for Micro Projects.
  
• Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs.
  
• Liaising with the Projects team to ensure all Clients/Projects engaged confirmed and ready for program launches
  
• Lead and manage all venues and facilitation requirements in place for program launches
  
• Program Coordination including program support interventions tech requirements and successful execution for Programs to a high standard.
  
• Engagement and bug reporting with the tech team along with continuous product improvement feedback.
  
• Report weekly to Programs team updates and status flagging key issues re resource needs.
  
• Continuous improvement of program delivery / efficiency and scale
  

Continuous Improvement & Other Projects 20%

• Work collaboratively with Programs Design CS and Tech Team to ensure quality delivery of experience and oversees continual program learning and process improvements are implemented at business scale.
  
• Involvement in Customer Success projects as required. Ie Job Smart
  
• A Sys-Admin Power user managing technical requirements and training of others (internally and externally).
  
• Special Projects.
  
• Learning Design or Social Media & Promotional videos
  

Requirements

• Minimum 1 year of professional experience working with students and/or early career graduates gained from backgrounds in roles such as Graduate Recruitment L&D tertiary careers Work Integrated Learning or Student Experience.
  
• High energy and entrepreneurial drive
  
• An ability to learn and adapt quickly; quickly get a firm grasp of our customers business and processes
  
• Excellent presentation communication teamwork and interpersonal skills
  
• Creativity optimism and flexibility in the face of project changes and challenges #startuplife
  
• Relevant tertiary qualifications
  
• A secondary background and experience in fields such as customer success product management community management management consulting innovation marketing & communications would be valuable
  
• Experience in STEM programs is a great plus.
  
• MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.
  

Benefits

1. Monthly Salary: PHP 35000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation

10 days annual leave credits
5 days of sick leave
5. HMO offered after 6-month probation
6. 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 7AM to 4PM Philippine time Monday to Friday
Flexible to work AU and UK shift - 4 PM to 1 AM Philippine time Monday to Friday (occasionally): To ensure seamless support for our teams across Australia and the UK this role occasionally requires flexible time-shifted working hours to accommodate working during UK business hours throughout the year.

Required Skills:

Minimum 1 year of professional experience working with students and/or early career graduates gained from backgrounds in roles such as Graduate Recruitment L&D tertiary careers Work Integrated Learning or Student Experience. High energy and entrepreneurial drive An ability to learn and adapt quickly; quickly get a firm grasp of our customers business and processes Excellent presentation communication teamwork and interpersonal skills Creativity optimism and flexibility in the face of project changes and challenges #startuplife Relevant tertiary qualifications A secondary background and experience in fields such as customer success product management community management management consulting innovation marketing & communications would be valuable MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education. Flexible to work AU and UK shift (occasionally): To ensure seamless support for our teams across Australia and the UK this role occasionally requires flexible time-shifted working hours to accommodate working during UK business hours throughout the year. Experience in STEM programs is a great plus.

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 35000 - 35000