Talent.com
Dover Corporation
CRM Product Specialist, Customer ExperienceDover Corporation • Cebu City, Cebu, Philippines
CRM Product Specialist, Customer Experience

CRM Product Specialist, Customer Experience

Dover Corporation • Cebu City, Cebu, Philippines
7 days ago
Job description

POSITION TITLE: CRM Product Specialist Customer Experience

REPORTING TO: Senior Manager Customer Experience

LOCATION: Cebu Philippines



Summary Description
:

We are looking for a self-motivated tech-savvy and forward-thinking individual to help us accelerate our Salesforce CRM journey to offer a seamless 360-degree view of our customer base. This is a key role that will help improve the ways in which our customers interact with us and how we track our interactions with customers with a tremendous focus on speed and quality of information flow. This role will be responsible for understanding sales & service processes working with various business and technology functions across the enterprise to find opportunities to

Job Description

  • Lead the identification design and implementation of Salesforce improvements to streamline workflows reduce manual effort and improve organizational efficiency
    • Salesforce user support / troubleshooting
    • Analysis of business processes gathering technical requirements from end users and business leaders
    • Salesforce no-code development in line with business requirements
    • Testing & release of technical solutions following a governance framework
  • Bridge the gap between business operations and Dover Digital coding developers
  • Manage automated systems develop no-code/low-code tools and ensure high-quality scalable process improvements.
  • Build and own Salesforce business functions within the tool and documentation
  • Ownership of the CRM tool including object schema automation design and user training.
  • Build flows page layouts macros and more to streamline tasks and increase productivity. Management of reports / dashboards.

Qualifications and Educational Requirements:

  • Bachelors Degree (Business Operations Management or Information Technology)
  • 5 years Salesforce administration / development experience
  • 3 years of Business analyst experience working directly with leaders of business functions
  • An expert in Salesforce and connected solutions
  • Excellent verbal and written communication skills

Preferred Qualifications

  • Salesforce Certified Administrator
  • Salesforce Platform App Builder Certification

Fit for the role

  • Strong ability to analyze complex processes identify bottlenecks and develop data-driven solutions.
  • Ability to analyze current Salesforce setup & identify room for improvement
  • Strong experience as a Salesforce administrator building custom objects no-code flows page layouts reports & dashboards analytics required
  • Experience with Apex coding Lightning Web Components Visualforce preferred
  • Proficiency with Salesforce data loader tools API integrations and databases
  • Must be capable of working in an extremely fast-paced environment requiring strong problem-solving planning time management and communication skills.
  • High degree of project management process management and process improvement capabilities including analytical skills to support action planning and decision making.
  • Excellent verbal and written skills for cross-functional collaboration and documentation.
  • Strong professional presence and high ethical standards of conduct including the ability to handle confidential information with great sensitivity

COMPANY OVERVIEW

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance IT and HR to the entire organization. With locations in Hamilton Ohio Dundee Scotland and soon to be Suzhou China DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation delivers innovative equipment and components specialty systems and support services through four major operating segments: Energy Engineered Systems Fluids and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years our team of over 27000 employees takes an ownership mindset collaborating with customers to redefine whats possible. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV.


Required Experience:

IC


Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

CRM Product Specialist, Customer Experience • Cebu City, Cebu, Philippines

Similar jobs

Automation/CRM Specialist

Open Look Business Solutions IncCebu City, Cebu, Philippines
Quick Apply

Open Look Business Solutions Inc.Guided by our core values - Positivity, Integrity, Tenacity, Dependability, and Belief we are committed to helping our clients grow while creating rewarding careers... Show more

AI Marketing Operations Specialist (GoHighLevel + AI Workflows)

TeamDev360cebu city, central visayas, ph

We are looking for an AI Marketing Operations Specialist for a fast-growing US-based client that helps businesses streamline their operations using marketing systems, automation, and AI tools.They ... Show more

 • Promoted

Senior Programmatic Ads Specialist

eClerxcebu city, central visayas, ph

Senior Programmatic Ads Specialist (Samsung and Roku).We are seeking a highly technical and results-oriented Senior Programmatic Ads Specialist with 5+ years of experience to drive our global B2C p... Show more

 • Promoted

Marketplace Specialist

Accel Clubcebu city, central visayas, ph

Are you a specialist with a strong foundation in Amazon policies looking to advance your expertise in marketplace compliance? Join Accel Club as a Marketplace Specialist, where you'll play a key ro... Show more

 • Promoted

Click Up Expert

Revayacebu city, central visayas, ph

Engagement will be on an as-needed basis, with hours determined by operational requirements.We are seeking a highly skilled ClickUp Expert to configure, customize, and optimize our ClickUp environm... Show more

 • Promoted

Business Excellence Process Specialist (Project Hire)

Ayala Mallscebu city, central visayas, ph

Essential Duties and Responsibilities:.Implement and manage business excellence initiatives across various departments.Ensure projects are executed efficiently and with quality, meeting predefined ... Show more

 • Promoted • New!

Marketplace Review & Customer Experience Specialist

Evo Tech Software Solutions Inccebu city, central visayas, ph

Evo Tech Software Solutions Inc.Cebu, Philippines, committed to providing tailored services.With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer gl... Show more

 • Promoted

Account & Customer Experience Specialist

MultiplyMiicebu city, central visayas, ph

Our client manufactures and markets beauty and personal care products sold in over 100 countries and 10,000+ retail locations.They were established in South Florida in 2003, and have been partnerin... Show more

 • Promoted

CRM & Automation Specialist (Sales & Recruiting Systems)

L'EVATE Inc.Cebu City, Cebu, Philippines
Quick Apply

We're now focused on building the internal systems that power how we sell, recruit, and operate.We're looking for a CRM & Automation Specialist who can take ownership of our systems across sale... Show more

Platform Product Analyst (for Customer Care Insights)

Mayacebu city, central visayas, ph

At Maya, we don’t just resolve customer issues—we work to understand why they happen and fix them at the source.Customer Care platform with data, insights, and clear business cases.This role is key... Show more

 • Promoted • New!

Senior Google Ads Performance Specialist (YouTube & App Campaigns | CPA Focus)

eClerxcebu city, central visayas, ph

We are looking for a highly analytical and results-driven.Google Ads Performance Specialist.YouTube and App Campaigns (UAC).You will play a key role in scaling user acquisition, improving conversio... Show more

 • Promoted

Customer Care Specialist (CA) - Remote (Philippines)

Employment Herocebu city, central visayas, ph

Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solutio... Show more

 • Promoted • New!

CRM & Email Marketing Specialist

Blue Moon Offshore Solutionscebu city, central visayas, ph

We are looking for an experienced.CRM & Email Marketing Specialist.This role will be responsible for building automated, personalised customer journeys from.Own and manage the CRM platform and cust... Show more

 • Promoted

Customer Experience Specialist

Dempsey Resource Management Inc.cebu / baybay site: full onsite, cebu, Philippines

Confident in speaking American English and good at writing emails .Good computer skills and knows how to navigate the internet .Good Attendance record in previous employment .Great contributor even... Show more

 • Promoted

Project Manager+ CRM Specialist

IG PPCcebu city, central visayas, ph

IG PPC is a New York-based Amazon advertising agency, and we're growing fast.We're not a slow corporate machine.We move quickly, we build things that work, and we expect the same from everyone on o... Show more

 • Promoted

CRM Automation Specialist (GoHighLevel Focus) (Part-Time | $5 to $9 an hour)

Expert Assistantscebu city, central visayas, ph

I’m looking for a CRM Automation Specialist with proven experience building and managing CRM systems.This role pays $5 to $9 an hour.This company is a marketing and lead generation business that ru... Show more

 • Promoted

CRM & GTM Systems Specialist | HubSpot, Automation & Integrations (Remote)

STAFF X - Outsourcing and Offshoringcebu city, central visayas, ph

Staff X, is a fast-growing outsourcing and offshoring solutions provider that helps global businesses build high-performing remote teams.The company partners with organisations across various indus... Show more

 • Promoted

Head of Customer Experience — Fast-Scaling DTC Supplement Brand

JFM Venturescebu city, central visayas, ph

JFM Ventures is the operator group behind a brand-new, fast-scaling DTC supplement brand.We're a new brand, and we went from $0 to $60K days in 3 weeks.This year we're on pace for multiple 8 figure... Show more

 • Promoted

Platform Product Manager (for Customer Care Platforms)

Mayacebu city, central visayas, ph

At Maya, we’re building a unified customer care platform that powers how we support millions of users across consumer and enterprise products.Platform Product Manager (IC5).Customer Care Platform a... Show more

 • Promoted • New!

Revenue Operations Specialist

Portland Outsourcecebu city, central visayas, ph

Revenue Operations Assistant (Remote – Philippines).We’re looking for someone who can bring structure and clarity to sales and business data.This is not just admin work, this is about helping busin... Show more