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Vertiv Group
Order Management SpecialistVertiv Group • Mandaluyong, Manila, Philippines
Order Management Specialist

Order Management Specialist

Vertiv Group • Mandaluyong, Manila, Philippines
6 days ago
Job description
Description

The Order Management Staff is responsible for overseeing the end-to-end order processing cycle ensuring accuracy efficiency and timely delivery. This role involves coordinating with cross-functional teams resolving complex order issues and supporting process improvements to enhance customer satisfaction and operational performance.

Key Responsibilities:

  • Manage the full order lifecycle from order entry to delivery of equipment to warehouse or direct to site.
  • Review and validate customer orders for accuracy pricing and compliance with company policies
  • Handle complex or escalated order issues including discrepancies delays and complaints from internal customer.
  • Coordinate with sales logistics finance and project teams to ensure smooth order processing
  • Monitor order status and proactively communicate updates to stakeholders
  • Maintain and update order management systems (Purchase Order date must be updated and Sales Orders dates should be aligned with this).
  • Analyze order data to identify trends inefficiencies and opportunities for process improvement
  • Ensure adherence to internal controls SOPs and regulatory requirements
  • Support system implementations upgrades or process changes related to order management

Qualifications:

  • Bachelors degree in Business Administration Supply Chain Management or related field
  • 5 years of experience in order management operations project management or customer service
  • Strong knowledge of ERP systems (e.g. SAP Oracle or similar platforms)
  • Excellent problem-solving and analytical skills
  • Strong attention to detail and organizational abilities
  • Effective communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with process improvement methodologies is a plus

Preferred Skills:

  • Advanced Excel or data analysis skills
  • Experience in international order processing project management and logistics
  • Team coordination experience



Required Experience:

IC


Employment Type : Full Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1
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Order Management Specialist • Mandaluyong, Manila, Philippines

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