Role: Operations & Logistics Manager (Custom Merchandise)
Working hours: Monday to Friday 9-5 London time
Salary: $1500-2500
About the company:
Specialises incrafting custom high-end commercial clothing and merchandisefor leading contemporary brands.
Role Overview
This is not an assistant role. You will take ownership of the full operations lifecycle from supplier sourcing to final delivery. Your goal is to build optimize and eventually run the entire custom merchandise operation independently.
You are expected to proactively identify inefficiencies solve problems before they escalate and make decisions that improve cost speed and reliability.
Core Responsibilities
1. Supplier & Procurement Management
Source vet and negotiate with suppliers (Alibaba local and international)
Manage supplier relationships long-term (not just transactional)
Compare quotes negotiate pricing and optimize for margins
Track:
Product specs and codes
MOQ unit cost and lead times
Identify backup suppliers to reduce risk
2. International Logistics & Fulfillment (Key Upgrade)
Own end-to-end logistics from China/overseas to Europe/other regions
Decide on shipping methods (air vs sea vs courier) based on cost and urgency
Coordinate with freight forwarders and suppliers
Understand and manage:
Incoterms (EXW FOB DDP etc.)
Customs clearance and duties
Delivery timelines and risks
Proactively flag delays bottlenecks or cost overruns
3. Client & Order Management
Act as the main point of contact for clients post-sale
Ensure fast clear and professional communication
Oversee order execution:
Confirm specs with suppliers
Monitor production timelines
Ensure on-time delivery
Maintain a zero-miss mindset: no lost orders no missed deadlines
4. Operations Systems & Process Improvement
Build and improve SOPs across sourcing ordering and delivery
Identify inefficiencies and recommend better workflows/tools
Eventually manage operations independently without supervision
5. Finance & Admin Oversight
Ensure accurate invoicing and supplier payments
Track costs margins and order profitability
Maintain organized documentation (invoices receipts contracts)
6. Outreach & Growth Support
Monitor and manage outbound systems (Instantly)
Ensure campaigns are running properly (deliverability open rates)
When bandwidth allows:
Support lead generation and outreach
Identify new industries or opportunities
Ideal Candidate Profile
Strong experience in operations logistics (especially China to EU/US shipping)
Proven background working directly with suppliers and manufacturers
Familiar with Alibaba sourcing freight forwarders and global shipping workflows
Understands cost optimization lead times and risk management
Highly proactive structured and detail-oriented
Comfortable making decisions not just executing tasks
Required Experience:
Manager
Operations & Logistics Manager 17638 • Manila, Luzon, Philippines
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