Talent.com
Stefanini Group
Helpdesk Technician (SNHU)Stefanini Group • Pasay, Manila, Philippines
Helpdesk Technician (SNHU)

Helpdesk Technician (SNHU)

Stefanini Group • Pasay, Manila, Philippines
30+ days ago
Job description
Job Description

Job Responsibilities:
  • Provide technical end-user support via telephone email or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls including but not limited to entering data into the database timely and accurately.
Additional Note:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.


Job Requirements:
  • Bachelors degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.

  • New hires are required to undergo 1-2 months onsite training followed by temporary WFH subject to business needs for full onsite return.
  • Office Address : 3Fand 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd Barangay 76 Pasay City.



Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Create a job alert for this search

Helpdesk Technician (SNHU) • Pasay, Manila, Philippines

Similar jobs

IT Helpdesk Support (Onsite, Bulacan)

KwaniiBulacan, PH
Quick Apply

The  IT Helpdesk  role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related is... Show more

Helpdesk Customer Support - Supervisor

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Quick Apply

Bachelor’s degree in Business, Marketing, Business, Information Technology, or related field.At least 2 years of experience in customer or technical support, preferably in a digital advertising or ... Show more

Helpdesk Support Specialist Non-voice | Night Shift

Concentrixnational capital region, ph

We are seeking a highly motivated.You will be the frontline expert guiding clients through campaign setup, optimization, and troubleshooting, ensuring they achieve success on our advertising platfo... Show more

 • Promoted

Infrastructure Support Technician

Booth and Partners Pte LtdMakati, 00, ph
Quick Apply

As an Infrastructure Support Technician I, you will provide technical support for customers with technologies including Microsoft 365, Azure, Windows Server, VMware vCenter, Virtualization/VDI plat... Show more

Senior Tech Support Specialist (Mandarin Speaking)

RunRemoteMakati
Quick Apply

Looking for candidates from the Philippines 🇵🇭.Senior Tech Support Specialist (Mandarin Speaking).Compensation range: US$1,500 - US$2,000/month.Our key markets and clients are located in the US, ... Show more

Level 2 Service Desk Support Technician

MicroSourcingNCR, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Position: Level 2 Service Desk Support Technician.Location: Eastwood, Quezon City.Work setup & shift: Onsite .Competitive Rewards: Enjoy abo... Show more

Helpdesk Customer Support Trainer (Technical & Non-Technical)

Our ClientsMetro Manila, Metro Manila, Philippines
Quick Apply

Our client, a leading global services organization, is seeking a.Helpdesk Customer Support Trainer to design, deliver, and continuously.This role focuses on equipping agents with the knowledge,.The... Show more

IT Helpdesk Technician L1 PH

Excis Compliance ltdQuezon City CPO, 00, ph
Quick Apply

WE’RE HIRING FOR AN IT HELPDESK TECHNICIAN AT PHILIPPINES!.Excis is a global IT support leader globally, driven by innovation and collaboration.We’re looking for proactive IT Helpdesk Technician to... Show more

Level 2 Helpdesk

ScalableOSMakati Central Post Office, 00, ph
Quick Apply

Technician II should be able to prioritize technical issues, manage assigned tasks, and document time spent and resolutions while demonstrating patience to describe causes and solutions to end user... Show more

Helpdesk Customer Support Supervisor

Our ClientsMetro Manila, Metro Manila, Philippines
Quick Apply

The Helpdesk Customer Support Supervisor is responsible for delivering high-quality customer support across multiple channels, while overseeing team performance and handling increasingly complex is... Show more

IT Helpdesk Specialist

Questronix CorporationOrtigas Center, Metro Manila, PH
Quick Apply

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more

Technical Support Engineer (VoIP & UCaaS)

KMC Solutionsnational capital region, ph

Hybrid work at One Ayala, Makati (3 days on-site & 2 days WFH).Fixed night shift (9PM to 6AM).Telco or Product-based business (direct customer troubleshooting, not internal IT).The main responsibil... Show more

 • Promoted

Training Manager (Helpdesk Customer Support)

Our ClientsMetro Manila, Metro Manila, Philippines
Quick Apply

Our organization is seeking a strategic and technically proficient.In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the high-level skills nece... Show more

Technical Support Representative

TELUS Digitalnational capital region, ph

Salary Package: 26,170+ 15% Night Differential.Minimum of 6 months of technical support experience in the BPO industry (non-negotiable).IT related course (preferred but not required).Familiarity wi... Show more

 • Promoted

Level 2 Support Technician

HireArchiMetro Manila, Philippines
Quick Apply

Monday to Friday, Central Standard Time.MSP Company, located in Austin, Texas.We are seeking a Level 2 Support Technician to support small and mid-sized business clients in a managed services envir... Show more

Helpdesk Customer Support - Quality Manager

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Quick Apply

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a closely related technical discipline.Minimum 2 years of experience in backend product support, ad tech enginee... Show more

IT Helpdesk Support

Coforgenational capital region, ph

IT Helpdesk Support (Project-Based).Basic understanding of computer hardware, software, and operating systems.IT or related field; internships or project experience is acceptable.We at Coforge are ... Show more

 • Promoted

Sr. Helpdesk Support Specialist

MicroSourcingMetro Manila, Philippines
Quick Apply

Discover your 100% YOU with MicroSourcing!.Location: Eastwood, Quezon City.Work setup & shift: Onsite .Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day... Show more

Support Technician

First FocusPasig, Metro Manila, PH
Quick Apply

You’ve been grinding remote tickets for years.You’ve tanked Azure outages and DPS’d your way through AD forests.Now it’s time to squad up with a team that backs your skills, feeds your curiosity, a... Show more

Support Technician (After-Hours)

First FocusPasig, Metro Manila, PH
Quick Apply

Let's not pretend the hours are conventional.While most people are winding down, you're spinning up.You're the one who catches the "urgent" Slack message at 9pm AU time before a client even finishe... Show more