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Customer Experience Associate II Hotel ReservationServicesConduent • Pasay City, Manila, Philippines
Customer Experience Associate II Hotel ReservationServices

Customer Experience Associate II Hotel ReservationServices

Conduent • Pasay City, Manila, Philippines
7 days ago
Job description
Description

Job Track Description:

  • Performs business support or technical work using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas requires vocational training certifications licensures or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses training and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes procedures and systems.

Business Expertise

  • Supports the achievement of company goals by integrating teams for the best outcome.

Impact

  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Ability to problem solve self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately be transferred or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision to meet SLAs.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.



Required Experience:

IC


Employment Type : Full Time
Experience: years
Vacancy: 1
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Customer Experience Associate II Hotel ReservationServices • Pasay City, Manila, Philippines

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