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Team Leader, OperationsConcentrix • PHL Makati City, Ayala North Exchange
Team Leader, Operations

Team Leader, Operations

Concentrix • PHL Makati City, Ayala North Exchange
30+ days ago
Job description

Description

>>
  • Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
  • Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
  • Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
  • Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
  • Support and manage the program together with other Team Leaders and Managers
  • Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
  • Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
  • The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time
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Team Leader, Operations • PHL Makati City, Ayala North Exchange

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