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Reed Elsevier Philippines
Platform Administrator - Aha!Reed Elsevier Philippines • Quezon City, National Capital Region, Philippines
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Platform Administrator - Aha!

Platform Administrator - Aha!

Reed Elsevier Philippines • Quezon City, National Capital Region, Philippines
10 days ago
Job description

Join us and enjoy benefits designed to help you thrive:

  • Flexible hybrid work setup (1-2 days/month onsite reporting)
  • IT Equipment provided
  • HMO coverage starting from Day 1 for you and FOUR FREE dependents
  • Attractive retirement package with company matching
  • Life and Accident Insurance starting Day 1
  • 24 Annual PTOs, additional 6 once you reach your 5th year with us
  • Competitive benefits with annual merit increase and incentives
  • Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

  • Set-Up: Hybrid (with 1-3/month onsite reporting)
  • Schedule: 4:00PM - 12:00MN (Weekends off)

The Aha! Administrator is responsible for the configuration, maintenance, governance, and optimization of the Aha! product suite (e.g. Roadmaps, Ideas, Development, etc.). This person acts as the subject-matter expert and steward of the platform, supports end users, and continuously improves processes and usage.


Key Responsibilities

Platform Setup & Configuration

  • Configure Aha! accounts, workspaces, products, initiatives, and release structures to align with organizational strategy
  • Define and maintain field configurations, custom views, workflows, status definitions, scoring models, templates, and automation rules
  • Manage user roles, permissions, and access controls (e.g. Administrator, Contributor, Viewer)
  • Handle integrations between Aha! and Azure DevOps
  • Configure single sign-on (SSO), authentication, and security settings as needed

Governance & Standards

  • Establish and enforce governance standards, best practices, and naming conventions for roadmap artifacts, features, releases, etc.
  • Audit and maintain data cleanliness (e.g. duplicate features, orphaned records, stale items)

User Support, Training & Adoption

  • Serve as first point-of-contact for user questions, tickets, and escalations about Aha! usage
  • Develop and deliver training (onboarding, refresher sessions, advanced usage)
  • Create and maintain user guides, FAQs, onboarding checklists, and training materials
  • Drive adoption and usage — encourage best practices, adoption campaigns, usage metrics tracking

Enhancements & Continuous Improvement

  • Gather feedback from users and stakeholders and propose enhancements or changes to the Aha! setup
  • Pilot and test new Aha! releases or features and manage rollout
  • Monitor usage metrics, identify pain points, and propose optimization strategies
  • Collaborate with product, engineering, and operations to align Aha! structure with evolving business needs

Reporting, Analytics & Insights

  • Build dashboards, reports, and visualizations within Aha! (or via exported data) to support leadership and product decisions
  • Track roadmap progress, feature delivery, initiatives vs. goals, and other key metrics

Change Management & Rollout

  • Communicate upcoming changes, impact, and training to stakeholders
  • Coordinate rollouts, migrations, and data transformations as needed


Qualifications:

  • Educational Background: At least a bachelor’s degree

Technical:

  • 3+ years of proven experience administering or configuring Aha! or JIRA
  • Strong familiarity with product management, roadmapping, agile / lean development practices
  • Analytical mindset, detail orientation, ability to audit and clean data

Non-technical:

  • Excellent communication skills — able to translate business requirements to system configurations and educate non-technical users
  • Project management skills, ability to lead change and coordinate across teams
  • Experience with cross-functional teams (product, engineering, operations, leadership)

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Platform Administrator - Aha! • Quezon City, National Capital Region, Philippines

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