Who We Are
Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients’ businesses to excel in today’s market.
By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.
Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.
With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.
The Opportunity
We are seeking a highly driven and detail-oriented TikTok Recovery Manager to lead and execute recovery operations within TikTok Shop. This role is responsible for managing high-volume ticket resolution, identifying revenue recovery opportunities, and ensuring timely resolution of platform related issues. As an early team member, you will play a key role in building processes and, over time, will grow into a leadership position managing a team of 4–5 specialists.
🧩 Key Responsibilities
Recovery & Ticket Management
• Handle 150–200 tickets per day related to TikTok Shop issues (refunds, discrepancies, account issues, etc.)
• Investigate and resolve cases efficiently while maintaining high accuracy
• Work within TikTok systems and internal tools to track and resolve issues
• Identify trends and recurring issues impacting recovery performance
Revenue Recovery & Optimization
• Proactively identify opportunities to recover lost revenue for clients
• Ensure all eligible claims, disputes, and recoveries are properly submitted and tracked
• Maintain accurate documentation of recovery cases and outcomes
Process Development (Startup Environment)
• Help build and refine internal workflows, SOPs, and tracking systems
• Recommend improvements to increase efficiency, accuracy, and recovery rates
• Contribute to scaling operations as the company grows
Team Leadership (Growth Path)
• Support onboarding and training of new team members
• Transition into managing a team of 4–5 recovery specialists
• Monitor team performance and ensure KPI achievement
• Provide coaching and quality control oversight
🎯 Qualifications & Skills
• Experience with TikTok Shop, e-commerce operations, or platform support preferred
• Strong ability to manage high-volume, repetitive workflows with accuracy
• Analytical mindset with strong problem-solving skills
• Excellent attention to detail and organizational skills
• Ability to work independently in a fast-paced startup environment
• Strong written communication skills
🎯 Preferred Qualifications
• Experience handling disputes, claims, or recovery processes (Amazon, TikTok, Shopify, etc.)
• Experience with CRM/ticketing systems
• Prior leadership or team management experience (or readiness to grow into it)
💼 Work Setup & Compensation
• Independent Contractor
• Onsite in Cebu, IT Park
• Salary - depending on the qualifications
If you thrive in fast-paced environments, enjoy solving complex platform issues, and are motivated by driving measurable impact, we’d love to hear from you. Join us in shaping a high-performing recovery function and play a pivotal role in scaling our TikTok Shop operations from the ground up. 🎯
TikTok Recovery Manager • Cebu, Central Visayas, Philippines
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