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IT Service Delivery Senior Manager | Hybrid - Up to 220KSalaryRecruitNest Consulting • Metro Manila, Philippines
IT Service Delivery Senior Manager | Hybrid - Up to 220KSalary

IT Service Delivery Senior Manager | Hybrid - Up to 220KSalary

RecruitNest Consulting • Metro Manila, Philippines
6 days ago
Job description
Job Expectations: Position Type: Experienced - Senior Manager/Head Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location: Hybrid (3-4 days onsite per week) - BGC, Taguig Work Schedule: Weekdays; Mid Shift Industry: Global Accounting Firm About the Job: We are looking for a Service Delivery Senior Manager to join our client's Managed Services team and lead the end-to-end delivery of critical IT services. In this role, you will oversee service stability and availability, manage high-performing and diverse teams, and drive automation and continuous improvement initiatives. You will act as a strategic leader, working closely with clients and internal stakeholders to ensure high-quality service delivery, operational excellence, and strong client satisfaction. Key Responsibilities: Oversee end-to-end delivery of managed IT services, ensuring stability, availability, and performance of systems. Lead and manage diverse service delivery teams across multiple engagements. Drive automation, process optimization, and continuous improvement initiatives. Collaborate with clients to ensure service quality, satisfaction, and alignment with expectations. Monitor service performance metrics and implement improvements based on insights. Provide leadership in resolving complex operational issues and service disruptions. Develop, mentor, and support team members to enhance performance and capability. Ensure adherence to service standards, governance, and operational best practices. Implement innovative solutions to improve efficiency and service delivery outcomes. Engage with stakeholders to communicate progress, risks, and strategic recommendations. Qualifications: Bachelor's Degree in Computer Science, Information Technology, or a related field. 10+ years of solid experience in IT service delivery or managed services. Proven experience in managing infrastructure or managed services environments. Experience in cross-functional team leadership and operational management. Strong background in change management and continuous improvement. Customer-focused mindset with experience in client-facing roles. Strong leadership and stakeholder management skills. Excellent interpersonal and communication (written & verbal) skills. Can start immediately, if possible. - RecruitNest is your trusted career partner , dedicated to connecting you with the right opportunities that match your skills, goals, and aspirations. We help you take the next step in your professional journey with personalized guidance and support. Don't forget to follow us on LinkedIn to stay updated on upcoming and other job opportunities.
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IT Service Delivery Senior Manager | Hybrid - Up to 220KSalary • Metro Manila, Philippines

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