At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Credit Bureau Dispute Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
Review and analyze cardholder accounts, transactions, and supporting documents to identify discrepancies and resolve issues accurately
Conduct detailed investigations and case assessments, ensuring compliance with financial regulations and internal policies
Manage cases end-to-end, meeting strict service level agreements (SLAs) in a high-volume environment
Perform validation and quality control checks to ensure data accuracy, consistency, and integrity
Utilize multiple systems and tools efficiently to support case management and decision-making
Collaborate with internal teams to escalate complex cases and drive timely resolution
Maintain strict confidentiality and uphold data security and compliance standards at all times
What We’re Looking For:
Proven experience in dispute resolution, investigations, or case management
Familiarity with e-OSCAR is preferred
Background in fintech, payments, or banking
Why Join Us?
Head: Access to career development programs that help you grow professionally and personally.
Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.
At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.
Apply today and start your journey with Ubiquity!
Eastwood - Credit Bureau Dispute Analyst • Quezon City, Metro Manila, PH
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