Virtual Patient Support

The Virtual Patient Support provides continuous monitoring of patients in clinical settings across multiple states in the United States via camera feeds. This position collaborates with administrative, technical, and clinical staff at various healthcare facilities to promote patient safety, especially those patients at risk of harm including suicidal patients as part of an observation spectrum. The VPSA will be responsible for real-time assessment of safety risks and intervention via a predetermined escalation algorithm.

Primary Responsibilities:

• Monitor patients in real-time using a secure video and 2-way audio system to ensure their safety and well-being.
• Provide calm, respectful verbal redirection to patients when needed and promptly alert clinical staff for immediate support.
• Observe up to 16 patients simultaneously, identifying risks such as falls, elopement, or unsafe behaviors.
• Accurately document patient activity and interventions following established protocols.
• Communicate clearly and professionally with patients and healthcare teams using proper phone/video etiquette.
• Use critical thinking and sound judgment to respond to both routine and urgent situations.
• Maintain focus, vigilance, and responsiveness throughout your shift.

Job Qualifications:

• Graduate of any Health-related course:

4-year course (eg. Nursing, Physical Therapy, Pharmacy, etc.)

2-year course (eg. Midwifery)

Vocational Course (eg. Caregiver course thru TESDA)

• With recent experience in the hospital setting or any medical facility
• Two years of prior and recent experience in patient care preferred
• Demonstrates sound judgment and critical thinking skills.
• Knowledge of, or ability to learn the function and use of the streaming video monitoring equipment
• Knowledge of, or ability to learn procedures and terminology applicable to the operations of the assigned work unit
• Must possess and demonstrate highly effective interpersonal, customer service, and communication skills Efficiency in multi-tasking and the ability to prioritize
• Willingness to work flexible hours to meet the needs of the department
• Must be willing to work in rotating shifts or US time zone.
• Must be willing to work in the office at Bridgetowne, QC

Preferences:

• Familiar with basic Microsoft Windows operations and skilled in simple data entry
• Caregiving training and/or experience is a plus

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact dpo@wwrsintl.com

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.