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Lestars Management Consultancy LLC
Customer Support Specialist (Relocation to Vietnam)Lestars Management Consultancy LLC • Cebu, Central Visayas, Philippines
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Customer Support Specialist (Relocation to Vietnam)

Customer Support Specialist (Relocation to Vietnam)

Lestars Management Consultancy LLC • Cebu, Central Visayas, Philippines
8 days ago
Job description

Role: Online Customer Support Specialist

Location: Ho Chi Minh City, Vietnam (Relocation required)


About the Role

We are seeking a dedicated and customer-focused Online Customer Support Specialist, fluent in English, to join our growing iGaming team in Ho Chi Minh, Vietnam.


Key Responsibilities

1. VIP Customer Support

  • Provide one-on-one support to VIP users, ensuring high responsiveness and a premium customer experience.
  • Manage exclusive VIP requests, including event inquiries, benefits explanations, and issue follow-ups.
  • Cultivate VIP user relationships to enhance satisfaction and retention rates.

2. Withdrawal Review & Payment Support

  • Process user withdrawal requests and perform basic verification.
  • Verify withdrawal information to ensure compliance with platform risk control and regulatory standards.
  • Collaborate with payment and risk control teams to address abnormal withdrawals or delayed transactions.
  • Respond to user inquiries regarding deposit and withdrawal procedures.

3. iGaming & Sports Customer Support

  • Assist users with inquiries related to iGaming and sports betting.
  • Provide clear explanations of betting rules, odds, settlement results, and events.
  • Address user feedback concerning betting anomalies, order status, and unresolved bets.
  • Help users understand platform game rules and event mechanics.

4. Daily Customer Service Tasks

  • Deliver multilingual customer support via live chat, email, and ticketing systems.
  • Respond promptly to user inquiries, documenting, following up, and resolving issues.
  • Collaborate with risk control, product, technical, and payment teams to resolve user concerns.


Requirements

  • Fluent in English.
  • Previous experience in online customer service or online support .
  • Ability to work on a rotating shift schedule (including night shifts, weekends, and public holidays).
  • Strong ability to perform under pressure, with clear communication skills, a strong sense of responsibility, and a service-oriented mindset.
  • Willingness to relocate to Vietnam (this is an on-site role; remote work is not available).

Nice to Have

  • Experience in VIP customer service or high-value user retention.
  • Understanding of deposit/withdrawal processes or basic risk control logic.

What We Offer

  • A benefits package including relocation package including flight ticket, visa expenses, shared accommodation, and meals.
  • Extensive opportunities for professional development and career growth within a fast-paced, expanding company.
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Customer Support Specialist (Relocation to Vietnam) • Cebu, Central Visayas, Philippines

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