POSITION DESCRIPTION: Accounts Receivable Analyst (Collections) Dover Business Services, Dover Corporation
Position Description: Dover Business Services (DBS) is looking for talented AR Collection Analysts to join our new shared service center in Cebu, Philippines. Working within an emerging shared services organization, the AR Collection Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers.
This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry, and gain cross-functional experience in an entrepreneurial, team oriented-environment.
Essential Responsibilities
Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
Reach out to the business units sales team and counterparts to resolve customer disputes.
Monitor and track status of ServiceNow tickets assigned to the team
Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
Facilitates customer information updates with Master Data Management (MDM)
Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
Assist with other projects or duties as assigned, including continuous improvement efforts
Education and Experience
Bachelors degree in Accounting, Business Management, Accounting Technology or related field.
Previous 2 to 3 years experience in collection or any other related field.
Proficient computer skills including Microsoft Excel experience (SharePoint a plus)
Previous experience in Oracle system, SAP and other ERP systems
Preferred Qualifications
Excellent interpersonal and communication skills both written and oral
Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce accurate results
High level of customer focus and ability to maintain a positive attitude at all times
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task in a fast-paced environment
Self-directed, positive and ethical role model able to work with minimal supervision
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dovers Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards
Analyst, Accounts Receivable (Collections) • Cebu City, 07, PH
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