Remote Dispatch

Job Summary

Arch Enterprise, Inc. is seeking a highly detail-oriented, proactive, and reliable Remote Dispatcher to support our field operations team. This role is critical in ensuring smooth scheduling, communication, and coordination between clients, field technicians, and internal departments.

The ideal candidate is not just an order-taker—but a natural problem solver, communicator, and operations-minded individual who takes initiative, owns responsibilities, and ensures accuracy in every detail of dispatching and service tracking.

This person will play a key role in keeping our field operations organized, efficient, and moving forward—helping ensure our technicians are fully scheduled and client needs are met in real time.

Who We’re Looking For

We are looking for someone who is:

• Highly detail-oriented and extremely accurate with data entry and logging
• Comfortable speaking directly with clients and field technicians
• Confident, outgoing, and professional in communication
• Naturally proactive—able to identify issues and solve them without waiting for instruction
• Reliable and consistent with attendance and shift commitment
• Interested in growing with a small, fast-moving company
• Able to take ownership of tasks and be accountable for outcomes
• Comfortable working in a structured but evolving operations environment

Remote Work Requirements (Mandatory)

Because this is a fully remote operational role, candidates must meet the following minimum technical standards:

• Strong and stable high-speed internet connection (hardwired preferred)
• Backup internet solution required (mobile hotspot, secondary ISP, or equivalent)
• Reliable power backup recommended (UPS battery backup preferred)
• Multiple monitors (dual-screen setup minimum required)
• Quiet, distraction-free workspace suitable for professional client communication
• Ability to remain fully connected and available for the entire assigned shift without interruptions
• Must be reachable and responsive during scheduled working hours

Job Summary Overview

The Dispatcher will be responsible for responding to emails and calls, logging all communication, coordinating field technician schedules, and ensuring accurate workflow across all service management systems (FSM tickets).

They will act as the communication bridge between clients, technicians, and internal departments while ensuring accuracy, timeliness, and professionalism at all times.

This role also serves as a backup support for estimates and invoicing when required.

Duties & Responsibilities

• Perform scheduling, dispatching, and routing for field technicians
• Log all incoming emails, calls, and dispatch communications accurately
• Maintain and update FSM tickets with complete accuracy and timeliness
• Relay work order changes to technicians and internal teams
• Verify completion of service tickets and ensure proper closeout procedures
• Manage and maintain the Info Email inbox and response tracking
• Ensure all required verification processes are completed across platforms
• Prepare and submit Drive Time & Mileage reports (due Wednesday mornings to payroll)
• Coordinate vehicle maintenance scheduling and file documentation
• Act as backup support for estimates and invoicing processes
• Serve as liaison between clients and technicians for scheduling and service updates
• Communicate consistently with management and field technicians regarding job status updates
• Report client concerns, complaints, or escalations to supervisor or CEO
• Provide End-of-Day (EOD) operational reports daily
• Support continuous improvement of dispatch workflow and scheduling efficiency
• Perform other duties as assigned to support operations

Core Performance Expectations

• Extremely accurate data entry and ticket management
• Fast response time to internal and external communication
• Strong ability to prioritize multiple active work orders
• High accountability for assigned tasks and shift coverage
• Professional client communication at all times
• Ability to independently manage workload without constant supervision

What Success Looks Like in This Role

A successful dispatcher will:

• Keep field operations running smoothly without scheduling gaps
• Ensure technicians are consistently informed and prepared
• Maintain clean, accurate, and up-to-date FSM records
• Reduce missed communication or delayed responses
• Support increased job volume by keeping the calendar actively organized
• Build trust with clients through clear and confident communication

Growth Opportunity

This role is designed for someone who wants to grow with a small but expanding company. Strong performance may lead to expanded responsibilities in operations coordination, client management, or senior dispatch functions.

If this sounds like a good fit for you and you're a "go-getter" - APPLY because we want to speak with you!

Thank you for interest and we look forward to speaking with you soon!