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Xerox
Order Management AssociateXerox • Cebu City, Philippines
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Order Management Associate

Order Management Associate

Xerox • Cebu City, Philippines
2 days ago
Job description

Overview:

The MPS Consumables Management Specialist is responsible for the monitoring and management of consumables (supplies and service parts) exceptions that occur daily within the system. The objective of this role is to ensure Managed Print Services (MPS) customers receive the correct consumables at the right time and in accordance with their contractual agreements. The role supports day-to-day communications required to ensure effective and efficient operations within the Managed Print Services business and is accountable for the accurate execution of worldwide standard consumables management processes.
Why Join This Team:
  • Support worldwide Managed Print Services operations
  • Work closely with global and geography-based operations teams
  • Execute standardized consumables management processes used globally
  • Contribute to service accuracy, SLA adherence, and customer satisfaction
  • Gain exposure to cross-functional collaboration across Cebu, geographies, and headquarters

What You Will Do:
  • Execute consumables management governance activities, including report updates, daily huddles, and required follow-ups
  • Analyze and manage MPS Consumables Management service requests that fall into exceptions and resolve them according to worldwide standard processes and SLAs
  • Process consumables orders accurately and on time using defined tools and requests from customer-facing and internal MPS teams
  • Analyze and resolve orders that fall into exception queues following standard processes and SLA requirements
  • Manage daily consumables returns requests from MPS teams in Cebu and supported geographies
  • Generate, analyze, and manage reports using standard tools and practices
  • Escalate system or process issues to the appropriate support groups
  • Participate in continuous improvement activities and initiatives

What You Need to Succeed:
  • College or university degree in a business-related course, Industrial Engineering, Accountancy/Finance, or related field
  • At least two (2) years of relevant work experience
  • Intermediate Microsoft Excel skills
  • Proficiency in Microsoft Word and PowerPoint
  • Experience with computers, printers, and complex tools preferred
  • Basic knowledge of Microsoft applications such as Outlook, Teams, SharePoint, and Calendar preferred
  • Strong customer focus with the ability to work under tight schedules and deadlines
  • Effective written and verbal communication skills
  • Ability to prioritize tasks and resolve issues using problem-solving approaches
  • Experience with Lean principles and problem-solving methodologies is a plus
  • Ability to work effectively with global teams across different cultures and regions

How We Set You Up for Success:
  • Execution of clearly defined worldwide standard consumables management processes
  • Structured governance and reporting practices
  • Collaboration with experienced team leads, process teams, and cross-functional stakeholders
  • Exposure to global operations and service delivery environments
  • Career growth opportunities into leadership or subject-matter expert roles

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Order Management Associate • Cebu City, Philippines

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