Urgently hiring for one of our direct clients in the Philippines.
Job Title- Sr. Executive- WFM
Location- Iloilo
Job Tye- Onsite, Flexible Shift
Responsibilities and Tasks:
- Ensuring that optimum KPIs are achieved within the Customer Service Centre on a monthly, daily and intra-day basis in order to drive up KPIs consistency performance
- Tracking system and process down time across market and report back monthly on trends to senior management with a view to drive down lost time
- Real Time Analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
- Accurately collating of all core and non-core activities on a real-time basis to ensure up to date intra-day forecasts and accuracy in shrinkage calculations which aid local MIS
Sr. Executive- Workforce Management • Megaworld, ILI, Philippines
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