Our vision is to have a healthier world where people take responsibility for their own health and the planet.
Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.
To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.
Join us to continue and expand the contribution Healthy Options is!
Job Summary
We are looking for a proactive Customer Relationship Management (CRM) Specialist to support the development and execution of customer engagement strategies across digital channels. This role focuses on managing customer journeys, leveraging data insights, and executing lifecycle campaigns to strengthen customer relationships and improve retention.
The successful candidate will own the day-to-day execution of lifecycle campaigns and customer journeys across email, SMS, and messaging channels, help analyze customer behavior and campaign performance, and support initiatives that enhance the overall customer experience across online and in-store touchpoints. They will do so in close collaboration with the Digital Strategy Manager.
Campaign & Customer Journey Management
Segmentation Strategy
Customer Data & Insights
Qualifications
CRM Specialist • National Capital Region, Philippines
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