This is a remote position.
ABOUT THE ROLE
We are sourcing an Operations Manager and Executive Assistant on behalf of a marketing and sales agency that manages nine high-ticket sales clients. The agency owner currently handles invoicing, commission tracking, team coordination, and financial reporting personally. This role exists to take that operational weight off her plate entirely.
The right person is detail-oriented, financially literate, and comfortable working independently within established processes. This is not a junior administrative role. It requires someone who can own a process, flag issues proactively, and grow into broader operational responsibility as the business scales
KEY RESPONSIBILITIES
Invoicing and Commission Tracking
Manually generate and send invoices across multiple client GoHighLevel accounts
Track and calculate commission splits across complex payment plan structures
Manage a six-month delayed commission structure, ensuring accuracy at each payment milestone
Monitor payment plan defaults and flag outstanding balances for follow-up
Financial Tracking and Reporting
Maintain Excel spreadsheets tracking sales wins, payment plan status, and commission records
Produce clear, accurate financial summaries for the agency owner on a regular basis
Identify discrepancies and resolve them without escalation where possible
Team Management Support
Coordinate weekly task delegation across a contractor team
Follow up on outstanding tasks and maintain accountability across team members
Communicate clearly and professionally with contractors on the agency owner's behalf
Executive Assistant Support
Manage administrative tasks that currently consume 8 or more hours of the owner's time per month
Maintain organised records, files, and workflows across agency operations
Anticipate needs and take initiative to keep operations running smoothly
Growth and Process Development
Shadow and document current invoicing and operational processes during onboarding week
Build and refine SOPs as the role develops to support future scaling
Take on increased responsibility and hours as handoff capacity grows
REQUIREMENTS
Essential
Prior experience in an operations, finance, or executive assistant role
Strong working knowledge of Excel for financial tracking and reporting
Familiarity with GoHighLevel CRM or similar client management platforms
High attention to detail, especially with numbers and payment tracking
Excellent written English and professional communication skills
Ability to manage multiple priorities independently and flag issues proactively
Comfortable working within Central Europe business hours
Preferred
Background in marketing, sales agencies, or high-ticket coaching environments
Experience managing or coordinating contractor teams
Prior exposure to complex commission structures or delayed payment tracking
Experience developing SOPs or process documentation
Operations Manager • Angeles, PAM, ph
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