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Tasq Staffing Solutions, Inc.
Helpdesk Customer Support - TrainerTasq Staffing Solutions, Inc. • Taguig, Metro Manila, PH
Helpdesk Customer Support - Trainer

Helpdesk Customer Support - Trainer

Tasq Staffing Solutions, Inc. • Taguig, Metro Manila, PH
2 days ago
Job type
  • Quick Apply
Job description

Qualifications:

  • Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
  • At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
  • At least 2 years of experience in training and adult learning principles in a BPO environment
  • Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.
  • Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.
  • Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.
  • Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.
  • Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.
  • Outstanding communication and training abilities, fostering effective cross-functional teamwork.

Roles & Responsibilities:

1. Training Design & Curriculum Development

  • Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.

2. Technical Instruction & Facilitation

  • Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversion event setup, and API payload debugging.

3. Technical Support Enablement

  • Equip support and integrations teams with deep product knowledge to resolve backend issues, debug API failures, and triage integration errors.

4. API, Integration & Platform Training

  • Train teams on working with RESTful APIs, webhooks, and event-based server-side tracking architecture.

5. Analytics & Marketing Performance Training

  • Lead training sessions on conversion tracking fundamentals: event schemes, deduplication logic, attribution windows, and measurement methodologies.

6. Learner Assessment & Performance Measurement

  • Design and administer knowledge assessments, certification exams, and practical skill evaluations to measure training effectiveness.

7. Cross-Functional Collaboration

  • Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training programs with product roadmaps and go-top market strategies.
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Helpdesk Customer Support - Trainer • Taguig, Metro Manila, PH

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