🚀 About Us
Armada Brands is a venture-backed consumer startup building high-growth direct-to-consumer (DTC) brands for the Philippine market. We create and scale consumer-loved products across nutrition and food and beverage, focused on underserved needs and high-demand categories.
We develop proprietary brands end to end, from product formulation to brand, channel, and growth strategy, combining strong product science with data-driven digital marketing and ecommerce execution.
Our model is digital first and DTC led, with a clear omni-channel path to scale. The team brings deep experience in ecommerce, performance marketing, and brand building across Southeast Asia. Backed by leading venture capital firms and experienced business angels in the region, we operate a growing portfolio of brands and are preparing multiple new launches in the coming months.
We are building a high-talent, fast-moving team of operators and builders who want to create and scale standout consumer brands.
🖍️ This Role
We are looking for a Customer Support Associate (Non-Voice) to join our team and help deliver an exceptional experience for customers across our growing portfolio of direct-to-consumer (DTC) brands.
In this role, you will manage customer interactions purely through written channels — primarily live chat and email ensuring customers feel supported from inquiry to post-purchase.
This is not a call center role. We’re looking for someone who communicates clearly in writing, solves problems efficiently, and takes ownership of the customer experience.
You will work closely with our operations, brand, and marketing teams to ensure every interaction reflects the quality and care behind our brands.
💻 What You Will Do
• Respond to customer inquiries via live chat and email (non-voice)
• Assist customers with orders, product questions, and account concerns
• Process returns and refund requests accurately and efficiently
• Troubleshoot issues and escalate complex concerns when needed
• Deliver warm, helpful, and brand-aligned customer support
• Coordinate with internal teams to resolve customer issues quickly
• Identify recurring concerns and share feedback to improve customer experience
🥷 Your Skills
• Preferably 1–2 years of customer service experience, preferably in ecommerce open to fresh graduates
• Experience handling non-voice support (chat or email)
• Familiarity with support platforms such as Zendesk, Freshdesk, Front, or similar tools
• Excellent written English communication skills
• Self-starter who can work independently and take ownership
• Strong attention to detail and problem-solving ability
• Empathetic and patient when assisting customers
⚡ What Gives You an Edge
• Experience supporting ecommerce or DTC brands
• Familiarity with Shopee, Lazada, Shopify, or similar platforms
• Ability to handle multiple conversations while maintaining high-quality responses
• Strong customer-first mindset and service orientation
Work schedule:
• 6-day work week
• Onsite: Monday & Wednesday
• Work from home: remaining days
• Mid-shift: 1 PM – 10 PM
Junior Customer Service Associate (Non Voice) (Entry level) • Makati, National Capital Region, Philippines
This role is ideal for fresh graduates or early-career professionals looking to build a career in sales and client relations.The position offers hands-on training, exposure to both inside sales and... Show more
Concentrix Bridgetowne Pasig is Hiring! .Customer Service Associates | Dayshift | Non-Voice & Voice Accounts .Great news for newbies and experienced agents! Concentrix Bridgetowne Pasig is now hir... Show more
We are seeking a Lead Associate-Operations to lead and support front office operations for an Insurance Account, focusing on chat and voice-based customer interactions.This role involves guiding th... Show more
ECLARO is looking for Customer Service Representatives for our BPO clients who are currently RAMPING UP! 🌟.Bridgetowne (located at the boundary between Quezon City and Pasig).No work experience re... Show more
Location: Makati City, Muntinlupa, Alabang, & Quezon City.The Telesales Associate is principally responsible for generating sales production through the active selling of Credit cards, SIP Loans, a... Show more
We are looking for passionate and customer-focused.Customer Service Representatives (Voice).If you enjoy helping people, solving problems, and delivering excellent service over the phone, this role... Show more
We are mass hiring for Call Center Agents - Non Voice Account as prior in our Metro Manila sites! .Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY! .Resolve customer inquiries, co... Show more
ECLARO is looking for Customer Service Representatives for our BPO clients which are currently RAMPING UP! 🌟.Bridgetowne (located at the boundary between Quezon City and Pasig).No work experience ... Show more
Jumpstart Your Career with Us – Be the Difference We're Looking For Customer Representative .Are you ready to grow, shine, and make an impact? .We're on the hunt for motivated, reliable, and enthus... Show more
Customer Service Representative – Non-Voice Account .Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid tra... Show more
This role requires possible coordination with government offices, related departments such as Talent Acquisition, Human Resources, and Legal, handling administrative tasks, and supporting audit and... Show more
Headquartered in New York, with offices across the United States and Asia, we help globally mobile clients navigate the complexities of investing, tax planning, and wealth management across jurisdi... Show more
Digital Bakery is looking for an aspiring Junior Accounting Associate.The Junior Accounting Associate will support the finance team in delivering accurate and timely accounting services.This role i... Show more
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.Handle technical... Show more
Customer Service Representative (90% Non-Voice | 10% Voice Account) .Work Setup: Onsite – Bridgetowne, Pasig .Application Process: Virtual (until Job Offer) .Associate or College Graduate .At least... Show more
Junior Officer II, Customer Service Operations.This position involves managing customer inquiries and issues through a variety of online communication channels.Key responsibilities include handling... Show more
Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry.We currently operate in 172 countries with over 1,000 employees ... Show more
The person is responsible to handle client coordination, documentation of government requirements and monitoring of shipments.Booking management, handling, monitoring, and updating to customer.Hand... Show more
Handle initial touchpoint thru chat, email, or call and nurture assigned leads.Generate sales thru inbound leads (and outbound leads, as needed).Handle assigned transactions within agreed SLA.Ensur... Show more
We are mass hiring for Call Center Agents - Non Voice Account as prior in our Metro Manila sites! .Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY! .Resolve customer inquiries, co... Show more
){kind=logo}
