Job title: Residential Facility Administrator (Repair Follow-Up & Authorization)
Type of employment: Full-time
Shift schedule: 8:00 AM - 5:00 PM Pacific Standard Time
Position Overview
The RF Administrator plays a critical role in converting identified maintenance issues into approved and actionable work. This position works in close partnership with Customer Service Representatives (CSRs) and the Night Audit Team to review audit findings, package them into clear and professional client-facing communications, and secure authorization to proceed with repairs.
This is a highly proactive, communication-driven role that requires strong attention to detail, organization, and the ability to present technical information in a clear, client-friendly format.
About the company:
A family-owned commercial service contractor serving Northern California, providing maintenance and service support across Lighting, Electrical, Plumbing, and Mechanical departments.
Company core values:
Key Responsibilities
Validate findings and ensure accuracy before presenting to clients
Prioritize items based on urgency, safety, and client impact
Identify recurring issues or opportunities for proactive maintenance
Provide updates on RFA status, approvals, and client feedback
Ensure timely responses and consistent communication with clients
Drive accountability in moving opportunities from identification to execution
Required Skills & Qualifications
High level of organization and attention to detail
Ability to manage multiple accounts and priorities simultaneously
Proficiency in email platforms, CRM systems, and basic spreadsheet tools
Analytical mindset with the ability to interpret historical data and trends
Comfortable using AI tools (such as ChatGPT) to support communication and workflow efficiency
Self-motivated with a proactive, follow-through-driven work style
Work Environment
Fast-paced, team-oriented environment
High volume of client communication and internal coordination
Success in This Role
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