Company Description
Starbucks Philippines opened its first branch in December 4, 1997, at the 6750 Ayala Building in Makati City. The company has since expanded its branches throughout the Philippines and won the hearts of Filipinos with its warm hospitality, coffee, and constant need for connection. Starbucks Coffee Company is committed to ethically sourcing and roasting high-quality Arabica coffee, and is the premier roaster and retailer of specialty coffee in the world. Starbucks Philippines is excited to bring the Starbucks Experience to every customer in every cup through its stores and website Starbucks.ph.
Role Description
This position contributes to Starbucks success by leading the strategy and delivery of meaningful digital experiences that strengthen customer connection with the brand. The role embodies and lives Starbucks mission and values by advancing initiatives that inspire and nurture the human spirit through innovative and engaging digital customer experiences.
As Manager for Digital Customer Engagement (DCE) and Loyalty, this role partners closely with Marketing, Product, Technology, Operations, and regional DCE and Loyalty teams to drive the growth digital programs across the market. The role is responsible for shaping and executing the market digital engagement and loyalty strategy, ensuring alignment with regional priorities while identifying opportunities to innovate, optimize customer experiences, and increase customer participation in Starbucks digital programs and channels.
Qualifications
Required Knowledge, Skills, and Abilities
Digital Customer Experience & Loyalty Manager • Makati, National Capital Region, Philippines
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