Communication & Admin Assistant (Evening Shift)

Discover your 100% YOU with MicroSourcing!

Position: Communication & Admin Assistant
Location: SM Downtown CDO, Cagayan De Oro City
Work setup & shift: Onsite | Night Shift

Why join Microsourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

The Communication and Administrative Assistant supports STRM by managing guest, client, and team communications while ensuring smooth operations across departments. This role primarily covers non-office hours for our Phoenix-based team and works closely with the Office Manager and Communications Supervisor.

Key Responsibilities include:

Communicating with guests, homeowners, and the STRM team to ensure clear, and timely updates

supporting positive guest experience while maximizing values for clients

Maintaining accurate tracking, documentation, and records across departments

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Respond to guest messages in Guesty and Breezeway in very timely manner, including but not limited to:
  • Answering initial guest inquiries
  • Sending confirmed guests any required information for their reservation ( i.e. property information, property access, etc.)
  • Communicating with guests during their stay as needed to maintain a positive experience
  • Updating guests reservations as needed (altered reservation dates, pool heaters, access codes etc.)
• Assist guests with altering their reservation, including accurately editing associated fees and taxes for certain alterations
• Clearly escalate issues to manager on duty, as needed
• Document tasks from reservation alterations to inform the In-home field team of changes/needs (ex - early check-in, late arrival, extensions, pets on reservations, etc)
• Verify weekly vendor reports (i.e. pool cleaners, landscapers, etc.) and update STRM systems with information from reports
• Assist with Month End bookkeeping related tasks
  • Receipt entry, gathering, bookkeeping related data entry
  • Billable time entry
  • Vendor invoice entry
  • splitting receipts in Dext
  • Reaching out to team to gather missing receipts/information
  • TPT entry
  • other tasks as needed
• Perform thorough Sex Offender checks on incoming guests to maintain safety and security protocols. This includes informing the supervisor of questionable results, documenting findings accurately and comprehensively.
• Complete guest review process, including, but not limited to asking for reviews, leaving reviews on guests, responding to guest reviews, and reporting issues left in guest reviews
• Report guest reported issues to the appropriate teams to help determine what properties or processes may need attention and updates
• Gather and maintain company and specific role metrics to track measurables in order to assist with reports for consistent verifications and company meetings
• Perform data entry in Excel, Guesty, Breezeway, Dext, and additional softwares as needed
• Assisting in Regular software/systems audits as needed including but not limited to: Guesty, QB, Breezeway etc.
• Attend regular meetings with your department and/or supervisor
• Attend webinars as needed
• Additional tasks, as they are needed
• Assist in marketing content creation, research and misc tasks as needed

QUALIFICATIONS

Competencies:

• Customer/Client Focus
• Highly communicative
• Able to use discretion, especially when evaluating guest communications (Needs to be slightly skeptical and read between the lines)
• Proficient and comfortable learning and working in software
• Highly driven to accurately complete tasks in an efficient way

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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