Area Account Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.

TheASN Area Account Managerhas the overall responsibility for acquiring and managing a number of Retail Franchisees in an allocated area/coverage ensuring smooth operations aligned with Ninjavans operational KPI.

He/she will be the main point of contact of the Retail Franchise Partners and will work closely with the Retail manager Retail Head and the respective support units.

Main Duties

• Acquire and manage Franchise Partners based on geographical location.

• Main point of contact to handle end-to-end of the partners lifecycle: from onboarding activation performance and retention

• Oversee and ensure efficient day-to-day operations to achieve set KPIs.

• Handle all concerns/escalations and coordinate with respective support functions to provide a timely solution.

• Monitor performance and ensure hitting the targets

• Keeps the following functions running for their assigned franchise partners:

  1. Pick up - ensure timely pick up as set by the platform partners and/or sellers themselves. aligned with the set KPI.

  2. Linehaul on-time arrival - ensure efficient linehaul operation and timely arrival of trucks conformed to the set KPIs

  3. Delivery ( last mile or RTS) - pertains either to the consignee or to the seller must ensure items are delivered within the set SLA based on KPI.

  4. Cash Remittance - Account Managers are also responsible for ensuring franchise partners are able to return cash remittances to the Ninjavan finance team complete and on time.

Qualifications

• • BS/BA Degree in Business Management engineering logistics etc.

  • At least 1 year of working experience in Sales/Operations

  • Hands-on acquisition and account management experience with a proven track record in reaching and exceeding goals and sales targets

  • Preferably with experience in the logistics industry

  • Must have the ability to engage at all levels of the organisation both internally and externally

  • Must possess effective verbal communication and analytical skills

  • Willing to do field work

Submit a job application

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1