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DHL Global Forwarding (Philippines) Inc.
HR Business PartnerDHL Global Forwarding (Philippines) Inc. • Pasay, National Capital Region, Philippines
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HR Business Partner

HR Business Partner

DHL Global Forwarding (Philippines) Inc. • Pasay, National Capital Region, Philippines
28 days ago
Job description


Job Title: HR Business Partner – DHL Global Service Center (Manila)


Role Purpose


The HR Business Partner (HRBP) at DHL GSC Manila is a strategic and execution-focused role that partners with senior leaders to drive workforce effectiveness in a high-volume, fast-paced global services environment.

This role goes beyond traditional HR support. The HRBP is expected to:

  • Influence business outcomes
  • Use employee data aggressively to predict risks and opportunities
  • Reimagine benefits and employee value propositions for a shared services workforce
  • Leverage automation, AI, and analytics to remove manual HR work

Key Accountabilities


Business Partnering (Core Focus)
  • Act as a trusted advisor to functional leaders across DHL GSC Manila (Operations, Finance, IT, HR, and other support functions).
  • Translate business strategy into workforce plans that balance productivity, talent availability, cost, and employee experience.
  • Coach leaders to manage performance, engagement, and employee relations confidently and consistently.
  • Lead people impact assessments for business changes such as scope migration, automation, restructuring, or scale-down/ scale-up activities.
  • Proactively identify people risks (attrition spikes, capability gaps, leadership weaknesses) and address them before they impact service delivery.
  • Influence leaders using facts, not opinions, even when conversations are uncomfortable.


Employee Data, Analytics & Workforce Intelligence
  • Own the quality, accuracy, and usability of employee data for assigned populations.
  • Move beyond reporting to produce predictive insights (e.g. attrition risk, skills obsolescence, benefits utilization, leadership pipeline health).
  • Partner with HRIS, Finance, and GSC analytics teams to automate dashboards and standard reports.
  • Use data to simplify decision-making for leaders, not overwhelm them with metrics.
  • Challenge decisions that are not supported by data or that ignore workforce realities.
  • Serve as a role model for evidence-based HR in the GSC.
  • Experiment with AI tools to detect workforce patterns earlier (e.g. early attrition signals, engagement sentiment, absenteeism trends).
  • Automate at least one recurring HR decision or report per year.


Employee Benefits & Total Rewards Experience
  • Manage and continuously improve employee benefits programs relevant to a Manila-based shared services population.
  • Ensure benefits are competitive, clearly communicated, and aligned with employee needs across different life stages.
  • Partner with vendors, brokers, and internal stakeholders to improve benefits value while managing cost.
  • Act as escalation point for complex benefits cases and policy interpretation.
  • Use benefits data and employee feedback to redesign offerings, not simply renew them annually.
  • Support benefits education initiatives that help employees understand and appreciate their total rewards.
  • Redesign at least one benefits process or offering to be more digital, self-service, or data-driven every cycle.

Stakeholder Landscape
  1. DHL GSC Manila senior leadership team
  2. Global HR Centers of Expertise (Talent, Rewards, HR Operations)
  3. Finance, Legal, Procurement
  4. External vendors and benefits providers
  5. People managers and employees across multiple functions

Required Experience & Qualifications
  • Bachelor’s degree in Human Resources, Business, Psychology, or related field
  • Minimum 5–7 years of HR experience, ideally in a shared services, BPO, or global organization
  • Proven experience in HR Business Partnering with senior leaders
  • Strong exposure to workforce data, metrics, and HR systems
  • Working knowledge of employee benefits administration in the Philippines

Critical Skills & Behaviors
  • Strong business acumen and comfort with numbers
  • Ability to influence without authority
  • Bias for action and simplification
  • High integrity and discretion
  • Comfortable challenging leaders respectfully
  • Curious about technology, automation, and new ways of working
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HR Business Partner • Pasay, National Capital Region, Philippines

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