Location: Fully remote - Philippines (3 days per week in office)
Working hours: Rotating shifts
Reporting to: VIP Team Leader
About the Role
We are seeking a VIP Chat Agent (iGaming) to join our growing team. In this role youll deliver real-time high-touch service to our most valuable players across live chat VIP messaging platforms (like Telegram) and occasional calls.
Key Responsibilities
Deliver live chat service tailored to VIP players providing fast accurate and high-touch assistance.
Build immediate rapport with players through empathetic knowledgeable and professional communication.
Act as an extension of the VIP Account Management team aligned on promotions player preferences bonus methodology and tone of voice.
Liaise with internal teams to escalate and resolve player needs seamlessly minimizing friction.
Maintain detailed structured records of all player interactions to support data-led VIP service refinement.
Identify recurring pain points or opportunities and share feedback proactively with relevant teams.
Uphold strict confidentiality and brand standards in every conversation.
What You Bring
A minimum of 2 years experience in customer support at least 1 within the iGaming sector.
Exposure to VIP handling or premium service environments is an advantage.
Exceptional English (C1/C2) communication skills clear concise and customer-centric.
Strong interpersonal instincts: you know how to make someone feel valued even through a screen or phone call.
Comfortable handling sensitive situations calmly and professionally.
Proactive mindset with the ability to problem-solve in real-time.
Why Join Us
Youll make a real impact here working in a fast-paced environment where your daily contributions directly shape the customer experience and the success of our product.
Forget the commute for good. This is a fully remote position that allows you to work from the comfort of your own home using your own device.
We believe in objective growth. Youll work within a structured performance-led framework where your hard work is recognized through clear measurable metrics.
VIP Chat Agent • Philippines, Manila, Philippines
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