L3 Application Support - Deployment Engineer

🌟 We're Hiring: L3 Application Support - Deployment Engineer! 🌟

We are looking for a skilled and dedicated L3 Application Support - Deployment Engineer to join our dynamic team in Manila. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to support application deployment processes effectively.

As a member of Application Maintenance Support, the Deployment Engineer is responsible for the
successful installation and deployment of IT Europe applications in production & non production
environments. The Deployment Engineer will also provide technical support and troubleshooting to end
users and Project Managers. He/she will be in charge of:
● Configuration and applications deployment (Order Management, Manufacturing, Billing, Reporting,
Web applications)
● Analyze and troubleshoot deployment issues in a timely manner. Capacity to raise clear
issues/problems to developer or to dedicated teams for resolution
● Recommend deployment process improvements (analysis, automation, procedures) in order to
improve deployment service quality
● Assist in deployment plan
● Provide Level 3 technical support on non production European applications (Order Management,
Manufacturing, Billing, Reporting, Web applications)
● Users right management
● Maintain GDE tools that support European customers.

KEY RESULTS AREAS/JOB RESPONSIBILITIES:
(Describes the results for which the position has an on-going accountability. Accountabilities are statement
of the important end results, which the job needs to achieve to justify its existence. Each accountability
statement should relate to a single end result which must be accomplished and to which some
measurement of performance can be applied.)
1. Incident Management
a. Performs deep analysis and investigation of the incident received from the L1 or L2.
b. Diagnose faults and determine whether new incidents are related to known errors or existing
incident records.
c. Consults and works with his or her Domain Lead regarding the incident as well as the business
domain processes.
d. Directly communicates with end customers for additional information of the incident.
e. Contributes to the knowledge base essential for continuous process improvement for his own
role and the team.
2. Problem Management
a. Identifies, reports and submits details of potential problems to the Problem Manager for
his or her review.
b. Reviews, analyzes, and investigates the problem in order to identify its root cause and
provide corrective action/permanent solution or preventive action.
c. Consults and works with his or her Domain Lead regarding the problem.
d. Creates and documents root cause analysis details, workaround, and
corrective/preventive actions.
e. Implements corrective/preventive actions to the problem within the scope of his or her
level.
f.Verifies if the action has addressed the root cause. Additionally, ensures that the
implemented action does not result in another incident.
g. Provides an update to the Problem Manager and Immediate Superior regarding the
outcome of the implementation.
3. Change Management
a. Identifies the incident or problem if it requires a change request to resolve the issue.
b. Understands and analyzes business processes and provides inputs to further enhance
or improve and to clarify the change request requirements.
c. Evaluates change requests to determine feasibility, time required, compatibility and
dependencies with current system(s).
d. Consults with Immediate Superior or directly communicates with end users to clarify
change request requirements
e. Must ensure that best practice is followed and must always be applied on all projects.
f.Converts change request requirements into sequence of detailed instructions and logical
steps for coding into language that will be processed by computer, applying knowledge
of computer programming techniques and languages.
g. Codes computer programs following standard coding procedures defined and performs
unit testing.
4. Customer Service
a. Manages customer relationships and maintains high quality service ensuring customer
satisfaction.
b. Assists users to resolve major and complex problems in running computer programs.
c. Assists in the knowledge transfer during project turn-over.
d. Proactively provides updates to the customer on the progress of the initiative.
5. Administrative
a. Understands and complies with CMMI standards of the organization.
b. Maintains and updates daily monitoring of service deliverables.
c. Prepare and submits needed reports.
d. Can conduct technical assessment of applicants;
6. Teamwork
a. Consults with his or her Immediate Lead for direction, guidance, work and performance
details, career development and also raises issues, concerns and suggestions for his or her
own betterment as well as for team and organization.
b. Ensure continuity of providing service by flexibly adjusting to help other team members.
c. Assists in the knowledge transfer during project turn-over.
7. Learning and Development
a. Expands knowledge on business processes and IT related information.
b. Stays up to date on current technology, systems information, problems, changes and
updates relevant to the team.
c. Extends help or conducts training to Application Support members as well as Analyst
Programmers in giving technical expertise or know how
8. Performance of other tasks as maybe assigned.
9. Supporting multiple applications – the role is not limited to a single system or module.
10. Documenting investigations and solutions for future reference
11. Switching flexibility between projects and tech stacks.

Job Qualification:
● Bachelor’s Degree in an IT or related field
● Has At least 3 years of experience Development or Deployment engineer position
● Devops certified is a plus
● Skills :
○ Customer oriented
○ Cross-platform (windows servers, WebApp…) experience and the expertise to identify and
resolve issues or raise them to dedicated teams
○ Capacity to analyse and be structured
○ Good procedures writer
○ Good skills in development
○ Ability to work independently yet within Delivery and integration service guidelines
○ Experience in Database administrator is a plus
○ Experience in Docker Containers is a plus
● Desirable Traits
o Professional, Honest and with Integrity
o Resourceful and seld-motivated
o Team oriented person
o Strong attention to detail
o Passionate and Fast learner
o Logical person
o Knows how to work smart
o Can work well under pressure and minimal supervision
o Caring person and desire to mentor other colleagues
● Work hours and Working Conditions
o To provide and deliver solutions within the defined timeline across regions, may need
to go on different shifts or extended working hours.
o Some days may be heavy while other may be light. Extended working hours may be
required if the need arises.
o May require travel to other sites
o Mid – Shift (8AM – 5PM CET / 9AM – 6PM CET)
o Hybrid – 3 days onsite per week

● Technical skills :
○ Windows Server (mandatory)/Linux (optional)
○ Web application servers (Microsoft IIS) (mandatory)
○ Cloud solution knowledge : AWS, Azure … (optional)
○ Development tools knowledge: Microsoft C# (optional)
○ Script languages : Powershell (mandatory), VueJS (optional)
○ Database: Microsoft Sql, Sql Query (mandatory)
○ File transfer protocol: FTP, Shares or any other solution (optional)
○ Microsoft TFS tool solution and Azure DevOps (mandatory)
● ITIL certified : Request / Incident / Problem / Knowledge management / Change
● Language : English fluent, French (Optional)

Ready to elevate your career? 🚀 Apply now and be part of our innovative journey!