Talent.com
Avensys Consulting
Incident Manager / Situation ManagerAvensys Consulting • Pasay, National Capital Region, Philippines
Incident Manager / Situation Manager

Incident Manager / Situation Manager

Avensys Consulting • Pasay, National Capital Region, Philippines
3 days ago
Job description

Role Requirements

Job Title: Situation/Incident Manager

Work Setup: 2-3 days onsite schedule

Schedule Setup: Shifting schedule

Locations Hiring: Pasay Office / Cebu Office


Technical Skills

  • 7+ years as a hands-on network engineer implementing, designing and supporting a large enterprise network is required.
  • Advanced working expertise EIGRP routing protocols as well as TCP/IP, Multicast, LON and protocol redistribution. BGP and IS/IS would also be preferred – Should be able to configure these protocols from scratch and troubleshoot these technologies in a production environment.
  • Advanced working expertise of LAN technologies (HSRP,STP,VLANs and IP-subnetting).
  • Strong working expertise of WLAN technologies (Controllers, WAPs, Cisco Prime and 802.11 fundamentals).
  • Good working knowledge of network cabling infrastructure and specifications.
  • Experience with corporate change management procedures (design and peer review).
  • Understanding of general project planning principles expected.
  • Industry certifications CCNP is a must. CCIE or passed written is a plus.
  • BA/BS Degree preferred but not required if certifications are CCNP or better.


Work Arrangement

  • Onsite schedule of 2–3 days per week at the Mall of Asia Business Complex
  • Rotating schedule including graveyard shift


Responsibilities

  • To restore service as quickly as possible, and within SLA, while minimizing impact to the business.
  • To ensure timely and effective communication.
  • To govern and drive all the client's technical ownership and resources.
  • To ensure timely effective vendor engagement.
  • To act as the single point of contact for the Major Incident Management Process
  • The Network Engineer Consultant will be responsible for the delivery of network services provided by teams directly supporting the client's managed network services. As such, the candidate will be supported by a talented cast of technical managers and engineering staff. Additionally, the engineer will be supported by a project management office, network operations center, strategy and architecture, network monitoring, tools, reporting, asset management and billing support teams who are dedicated to the account.


Primary Job Functions:

  • Responsible for the success of regional network services. This includes, but is not limited to:
  • Configure, troubleshoot and support Cisco routers (900x, 3900 and 3800 series), switches (3700, 6500, 4500 series, ASR's, Nexus 5500, 7000 and 9000).
  • Configure and support Cisco wireless access points with a good understanding of wireless controllers.
  • Perform troubleshooting and monitoring of incidents queues and executing network changes as required during and after business hours. This position will be part of a 7/24 on-call rotation.
  • Opens and monitor TAC cases with our vendors as required.
  • Adheres to all change control processes and configuration standards.
  • Attends daily incidents and change control meetings as well as conducting troubleshooting bridges with peers, vendors and customers.
  • Ensure timely and accurate communications to the customer are occurring.


Secondary Job Functions:

  • Review network change scripts for accuracy to mitigate change induced outages and assuring changes meet corporate standard configurations.
  • Perform network captures using protocol analyzers and Wireless flukes.
  • Provide real time support during changes as needed.
  • Train and mentors peers and junior level engineers
  • Completes administrative duties updating network inventories, support documentation (Visio)
  • Assist manager in identifying issues and process improvements, and distribution of work request.
Create a job alert for this search

Incident Manager / Situation Manager • Pasay, National Capital Region, Philippines

Similar jobs

Incident Manager

CareCone Groupmanila, national capital region, Philippines

We are looking for an experienced.This role is critical in ensuring the delivery of safe, efficient, and reliable network services across a large enterprise environment.You’ll be supported by a str... Show more

 • Promoted

Case & Incident Management Team Lead (Project-based)

Smart Communications, Inc.national capital region, ph

FUNCTIONAL DUTIES & RESPONSIBILITIES.Owns end-to-end service management for the DICT Bayanihan SIM engagement.Leads the team of 6 Case & Incident Management Officers covering operations, reporting,... Show more

 • Promoted

Incident Data Analyst

Hexaware Technologiesnational capital region, ph

The Incident Data Analyst plays a crucial role in enhancing GEN incident response capabilities.This position is responsible for.Perform in-depth analysis of incident data to identify patterns, anom... Show more

 • Promoted

Incident Manager

Philtech Inc.national capital region, ph

You will lead high-impact incident response efforts across a complex technical environment.You will coordinate cross-functional teams, ensure rapid service restoration, and uphold best-in-class ope... Show more

 • Promoted

Incident Manager / Situation Manager

Avensys Consultingnational capital region, ph

Advanced working expertise EIGRP routing protocols as well as TCP/IP, Multicast, LON and protocol redistribution.BGP and IS/IS would also be preferred – Should be able to configure these protocols ... Show more

 • Promoted

Incident Controller & Problem Manager

Indra Groupnational capital region, ph

Lead major incident, P1/P2 incident response and coordination.Facilitate and drive major incident technical bridge calls, managing technical resources.Perform impact assessment and prioritization.M... Show more

 • Promoted

Service Delivery Lead: SLA & Incident Management

Questronix Corporationmanila, metro manila, Philippines

A service delivery firm in Manila seeks an experienced service delivery manager to oversee operations and ensure adherence to SLAs.The ideal candidate will have at least 3 years of experience in IT... Show more

 • Promoted

Case & Incident Management Officer (Project-based)

Smart Communications, Inc.national capital region, ph

SIM lifecycle and bulk loading operations (Bizload).SIM volumes across multiple sites.Maintain accurate records of SIM status, loading transactions, and incident documentation.Coordinate with Netwo... Show more

 • Promoted

Cybersecurity Incident Response - Senior

EYnational capital region, ph

Technology has always been at the heart of what we do and deliver at EY.We need technology to keep an organization the size of ours working efficiently.We have 250,000 people in more than 140 count... Show more

 • Promoted

Cybersecurity Incident Response Manager

Smart Communications, Inc.makati, national capital region, Philippines

At least 5-8+ years of progressive experience in cybersecurity, with at least 2-3 years in a leadership/management role within a Security Operations Center (SOC) or incident response team.Proven ex... Show more

 • Promoted

Risk Group Incident Management Lead

GCashmanila, metro manila, Philippines

Do you want to take the first step in making Filipinos’ lives better every day? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and conven... Show more

 • Promoted

Technical Situation Manager

Capgemininational capital region, ph

The Situation Manager is a high-level \"Incident Commander\" role designed to follow industry best practices for Major Incident Management.This individual acts as the ultimate authority for Capgemi... Show more

 • Promoted • New!

Case & Incident Management Officer (Project-based | Open to Fresh Graduates)

Smart Communications, Inc.national capital region, ph

SIM lifecycle and bulk loading operations (Bizload).SIM volumes across multiple sites.Maintain accurate records of SIM status, loading transactions, and incident documentation.Coordinate with Netwo... Show more

 • Promoted

Incident Manager

Cognizantnational capital region, ph

Cognizant is looking for an experienced.An ideal candidate, someone who is a problem-solver, idea-maker and a high-energy individual.If you meet our background requirements and are looking for an o... Show more

 • Promoted

Manager - Incident Management

Company Confidentialnational capital region, ph

The Incident Management Manager is responsible for overseeing the end-to-end incident management process to ensure timely identification, escalation, resolution, and communication of service disrup... Show more

 • Promoted

Incident and Change Manager

KPMG Philippinesmakati, national capital region, Philippines

The role will have the responsibility to ensure all active solutions are compliant to required process and audit standards, will manage all incidents and changes at Level 2 and Level 3 support laye... Show more

 • Promoted

Cybersecurity Case Manager

Mayanational capital region, ph

Are you ready to take the lead in defending against high-stakes cyber threats? We’re looking for a.If you have deep expertise in cybersecurity and fraud response, this is your chance to make a real... Show more

 • Promoted

Information Security Manager

Data Analytics Ventures, Inc. | Go Rewardsnational capital region, ph

The Information Security Manager is responsible for defining, implementing, and operating the information security and risk management framework for the company.This role ensures the confidentialit... Show more

 • Promoted

Operations Manager (Integrator)

Q2 HR Solutionsnational capital region, ph

Motorsports, Professional Events Management company that caters to conceptualizing events and branding efforts to provide a complete ladder in motorsports and driver training.We are looking for a h... Show more

 • Promoted

InfoSec Engineer Consultant (Security Incident Response)

Optumnational capital region, ph

Lead and conduct highly complex security incident investigations across endpoints (memory and disk), network traffic, and cloud environments, including Azure and Microsoft 365.Perform advanced inci... Show more