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Sutherland
Team Manager/ Sr Team Manager (Mortgage) - WAHSutherland • Taguig, Metro Manila, Philippines
Team Manager/ Sr Team Manager (Mortgage) - WAH

Team Manager/ Sr Team Manager (Mortgage) - WAH

Sutherland • Taguig, Metro Manila, Philippines
21 days ago
Job description
Job Description

Managers in this role get to:

  • Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
  • Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
  • Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
  • Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
  • Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

  • At least 2 years of Team Leader experience supporting mortgage campaigns.
  • Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
  • Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
  • Excellent communication skills—able to present insights clearly in both written and verbal formats.
  • Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
  • Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
  • A proactive, solution-oriented mindset with a strong sense of ownership and accountability.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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Team Manager/ Sr Team Manager (Mortgage) - WAH • Taguig, Metro Manila, Philippines

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