Your potential has a place here with TTEC’s award-winning employment experience.As a Service Desk working hybrid as needed by the business in Novaliches, Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all!
What You’ll Do
This is an entry-level position into the information technology field. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.
During a Typical Day, You’ll
- Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
- Follow stepped procedures for a variety of repetitive upgrade situations.
- Perform administrative functions and inventory control as required.
- Monitor trouble tickets system and respond to all trouble reports within established goals.
- Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
What You Bring to the Role
- 6 months to 1 year experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
- Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
- Strong customer focus and positive attitude will be necessary for success.
- Must be able to work well unsupervised and as part of a cohesive team.
- Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
What You Can Expect
·Supportive of your career and professional development
·An inclusive culture and community minded organization where giving back is encouraged
·A global team of curious lifelong learners guided by our company values
·Ask us about our paid time off (PTO) and wellness and healthcare benefits
·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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