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SM Store
Manager, Customer Relations Service | CDO UptownSM Store • Cagayan De Oro City, Northern Mindanao, Philippines
Manager, Customer Relations Service | CDO Uptown

Manager, Customer Relations Service | CDO Uptown

SM Store • Cagayan De Oro City, Northern Mindanao, Philippines
2 days ago
Job description

Responsible for managing the Customer Relations Service personnel and security guards of The SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.

Responsibilities:

  • Respond to all kinds of incident except for sales-related issues
  • Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions
  • Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts
  • Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality
  • Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events

Qualifications:

  • Graduate of any Bachelor's Degree
  • At least 3 years managerial experience in Security Management in any field
  • Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security
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Manager, Customer Relations Service | CDO Uptown • Cagayan De Oro City, Northern Mindanao, Philippines

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