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IT Network EngineerCallTek • Cebu City, Cebu, PH
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IT Network Engineer

IT Network Engineer

CallTek • Cebu City, Cebu, PH
5 days ago
Job type
  • Quick Apply
Job description

  • Perform installation, configuration, and maintenance of network equipment.
  • Carry out network design and implementation.
  • Monitor network performance.
  • Do maintenance and updates/upgrades on network equipment.
  • Troubleshoot Network Infrastructure issues.
  • Provide technical support to end users, resolving hardware and software issues efficiently.
  • Diagnose problems, implement solutions, and escalate as necessary.
  • Maintain documentation of common problems and solutions.
  • Maintain service level agreements (SLA).
  • Handle routine system maintenance (network/software/PBX)
  • Participate in backup testing, business continuity, and recovery drills.
  • Monitor, analyze, and diagnose various network equipment through monitoring and management tools.
  • Log ticket issues and document relevant information to come up with a resolution.
  • Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures, and industry standards.
  • Collaborate with other teams – Corporate Connectivity, Managed Services, Engineering, Security, and Compliance.
  • Help identify opportunities for process improvement, recommendations, upgrades, or new technologies.
  • Able to stay current with industry trends and best practices to enhance operational efficiency.

Requirements

  • IT / Computer Science-related degree or certification.
  • Hardware: Knowledge of servers, workstations, storage systems, and peripheral devices.
  • Proficient in configuring, deploying, and maintaining core network infrastructure, routers, switches, VPN, VLAN, and dynamic routing protocols.
  • Preferably with a background in virtualization: Experience with VMware, Hyper-V, or similar platforms.
  • Knowledge in Mikrotik, Tailscale and Netskope is a plus.
  • Monitoring and management tools (e.g., Zabbix/Nagios).
  • Preferred experience with diverse IT ticketing platforms (JIRA, ServiceNow, etc.)
  • Preferred background in backup and recovery solutions.
  • Active Directory and identity management.
  • Preferred background with PBX systems (Mitel, Switchvox, Asterisk)
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IT Network Engineer • Cebu City, Cebu, PH

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