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Tasq Staffing Solutions, Inc.
WFM Team Lead (Makati) | OnsiteTasq Staffing Solutions, Inc. • Makati City, Metro Manila, PH
WFM Team Lead (Makati) | Onsite

WFM Team Lead (Makati) | Onsite

Tasq Staffing Solutions, Inc. • Makati City, Metro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

Availability: Must be amenable to start ASAP

Responsibilities:

  • Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
  • Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
  • Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

Requirements:

  • At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
  • With at least a college level education
  • Exceptional analytical, organizational, and problem-solving capabilities
  • Highly proficient in scheduling software and Microsoft Excel to streamline processes
  • Willingness and ability to work onsite in Makati with flexible working hours
  • Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting
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WFM Team Lead (Makati) | Onsite • Makati City, Metro Manila, PH

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